Subject: Re: Late Shipping #9776665891 & 9776375515
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: bsu wml <[email-masked]>, sameer koothalikutty <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, [email-masked]
Date: Sat, 9 May 2020 11:20:32 -0700 (MST)

Hi Team, 

We are still waiting an update on below case. 

Regards, 
Fauzan 

From: "Fauzan Ahmad . Musalman" <[email-masked]> 
To: "bsu wml" <[email-masked]>, "sameer koothalikutty" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 1 May, 2020 01:50:50 
Subject: Late Shipping #9776665891 & 9776375515 

Hi Team, 

Problem Statement: Late Shipping 
Order Date : Apr 9, 2020 
Order ID: 9776665891 
Tracking ID: 45904473952 

Order Date : Apr 7, 2020 
Order ID: 9776375515 
Tracking ID: 45904305241 

Assistance Required: Need Urgent Delivery 
Issue Description: Customer placed order on Apr 7, 2020 - Apr 9, 2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 
Customer is chasing us for his/her order so we request you to expedite the delivery date asap. 

Regards, 
Fauzan