Subject: Re: Missing item- 9774787705
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 9 May 2020 07:55:09 -0700 (MST)

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "deepak damodaran" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "con loc" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, May 7, 2020 4:15:29 AM 
Subject: Re: Missing item- 9774787705 

Hi Team, 

We are still waiting for update on below case. kindly help us to close this case asap. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Seeta Seeta" <[email-masked]> 
To: "con loc" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 2 May, 2020 21:39:35 
Subject: Re: Missing item- 9774787705 

Hi Team, 

The customer reported that she got her 4 items and still 5 items are missing. 

The name of the items are: 

161623967 - - Punch Studio Printed Large Rectangular Box AED 30 #2 quantity 
161623968 - - Punch Studio Floral Print Rectangular Box AED 30 #2 quantity 
161648043 - - Hair Brush with Patch Detail AED 7 
161648042 - - Hair Brush with Applique Detail AED 7 
161625041 - - Candy Brush Graphic Print Hair Brush AED 5 

Kindly advise if we can process the refund for the above missing item or not as the value is less than 100 AED. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "con loc" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 29 April, 2020 21:45:01 
Subject: Re: Missing item- 9774787705 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 13:19:23 
Subject: Missing item- 9774787705 

Hi Team, 

Ticket number: 660628 
Problem Statement: Missing item 
Order Date : Mar 29, 2020 
Delivery Date: 3 April, 2020 
Order ID: 9774787705 
Tracking ID: S000745168022 
Assistance Required: Need missing item 

Issue Description: Customer reported that she received one 1 item and all the other remaining 9 items are missing . However, we have shipped the all the items. 

The name of the missing items are: 

161855911 - - Textured Slip-On Ballerina Shoes with Heart Applique AED 72 #2 quantity 
161398808 - - Polka Dot Pattern Almond Toe Ballerina AED 35 
161623967 - - Punch Studio Printed Large Rectangular Box AED 30 #2 quantity 
161623968 - - Punch Studio Floral Print Rectangular Box AED 30 #2 quantity 
161648043 - - Hair Brush with Patch Detail AED 7 
161648042 - - Hair Brush with Applique Detail AED 7 
161625041 - - Candy Brush Graphic Print Hair Brush AED 5 
162031755 - - Laser Cut Ballerina Shoes with Bow AED 20 
161398801 - - Polka Dot Pattern Almond Toe Ballerina AED 35 

Kindly check and update how many items have shipped in this order as courier team updated that they have delivered the order in full. 

We have already escalated this case to concern team but did not get any response so far. 

Thank you for your help! 

Regards, 
Shivani