Subject: Re: Late Refund - 9773073013
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 9 May 2020 06:44:12 -0700 (MST)

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Dipesh Regmi" <[email-masked]>, "con loc" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "deepak damodaran" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, May 7, 2020 4:12:12 AM 
Subject: Re: Late Refund - 9773073013 

Hi Team, 

We are still waiting for update on below case. kindly help us to close this case asap. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Seeta Seeta" <[email-masked]> 
To: "Dipesh Regmi" <[email-masked]>, "con loc" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 21:41:32 
Subject: Re: Late Refund - 9773073013 

Hi Team, 

With reference to order number:9773073013, the customer has raised a return request and as per the return tracking number, the items have been already delivered to our warehouse. However, the refund has not process till yet for RMA: 42860403. 

So we request you to kindly check this issue and initiate a refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 14:02:07 
Subject: Late Refund - 9773073013 

Hi Team, 

Problem Statement: Late Refund 
Order Date: Mar 16, 2020 
Order ID: 9773073013 
RMA: 42860403 
Return Tracking ID: 45496105852 

Assistance Required: Process the refund. 

Issue Description: The customer raised a return request for 2 items and as per customer he handed over item to the courier team and delivered to warehouse on 19 March, 2020 

But according to the Hybris the refund has been not processed yet. 

Kindly check and update as the customer is chasing us for his refund. 

We have already escalated this case to concern team but did not get any response so far. 

Thank you for your help! 

Regards, 
Shivani