Subject: Re: Late Refund- 6462120711
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 9 May 2020 06:42:02 -0700 (MST)

Hi Team, 

Kindly explain why we need to create the manual AWB as she already returned the item to the courier team. 

Thank you for your help! 

Regards, 
Shivani 

From: "Seeta Seeta" <[email-masked]> 
To: "Shivani Rani" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, April 28, 2020 9:29:57 PM 
Subject: Re: Late Refund- 6462120711 

Shivani, 

Please creat manual AWB and forward the case to us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 14:15:54 
Subject: Late Refund- 6462120711 

Hi Team, 

Ticket number: 604153 
Problem Statement: Late Refund 
Order Date: Jan 22, 2020 
Order ID: 6462120711 
RMA: 23249440 

Assistance Required: Process the refund. 

Issue Description: The customer raised a return request for 1 item and as per customer he handed over item to the courier team. 
​ 
Also, we do not have any return tracking id and also courier team did not gave her any return slip. 
​ 
The name of the item is 161660688 - - Decorative Wall Decor with Metallic Glaze and cost of it is SAR 365. 

We have already escalated this case to concern team but did not get any response so far 

Kindly check and update did you receive the item on the warehouse. 

Thank you for your help! 

Regards, 
Shivani