Subject: Re: Need user manual guide /// 9771805128
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 9 May 2020 05:57:47 -0700 (MST)

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, May 3, 2020 12:19:50 PM 
Subject: Re: Need user manual guide /// 9771805128 

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, May 1, 2020 10:30:18 PM 
Subject: Re: Need user manual guide /// 9771805128 

Hi Team, 

Customer reported that the item in the provided video is not the same. 

Kindly check and advise. 

Regard, 
Shivani 

From: "Kotian Ravindra" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Aldrin Patron" <[email-masked]>, "Kotian Ravindra" <[email-masked]>, "Anees Mansoor" <[email-masked]>, "Anupama Maharjan" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, April 29, 2020 11:30:30 AM 
Subject: FW: FW: Need user manual guide /// 9771805128 

Dear Team, 

Supplier arrange to share Sunveno Brand Ergonomic Baby carrier product video link to explain the functionality of the carrier. Please find as below. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FjjREud9cxl0&data=02%7C01%7Ckotian.ravindra%40landmarkgroup.com%7C5edc2f724b5748a7115908d7ec008004%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637237359204685675&sdata=ysiFLNFn1wqypldzDCTyOXWvXGsnyNMh2pnUaGuvYHs%3D&reserved=0 | https://youtu.be/jjREud9cxl0 ] 

Thanks & Regards, 

Ravi Kotian 

From: Manisha R <[email-masked]> 
Sent: Wednesday, April 29, 2020 9:45 AM 
To: Kotian Ravindra <[email-masked]> 
Cc: Nitin Jain <[email-masked]> 
Subject: Re: FW: Need user manual guide /// 9771805128 

External email sender, please take precaution. 

Hi Ravi, 

The link is as below. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FjjREud9cxl0&data=02%7C01%7Ckotian.ravindra%40landmarkgroup.com%7C5edc2f724b5748a7115908d7ec008004%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637237359204685675&sdata=ysiFLNFn1wqypldzDCTyOXWvXGsnyNMh2pnUaGuvYHs%3D&reserved=0 | https://youtu.be/jjREud9cxl0 ] 

On Wed, 29 Apr 2020, 09:43 Manisha R, < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Ravi, 

We don't have a user manual for the baby carriers. However, please find a video link to explain the functionality. Although this is for different kind but functionality all over remains the same. 

Let me know if this resolves the purpose. 

On Tue, 28 Apr 2020, 19:55 Kotian Ravindra, < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Dear Manisha, 

Good Day, 

Can you arrange to share me Sunveno Brand Ergonomic Baby Carrier manual book. Possible share me pdf copy. 

Sub Class 	

SUPP NAME 	

Style No. 	

Bar code 	

Description 	

Brand 	

R.P 

Baby Sling 	

SAM BOX FZE 	

SN_BCS_GY-Online 	

162127532 	

SUNVENO Ergonomic Baby Carrier Sling 	

Sunveno 	

209 

Thanks & Regards 

Ravi Kotian 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 28, 2020 7:34 PM 
To: Aldrin Patron < [ mailto:[email-masked] | [email-masked] ] >; Kotian Ravindra < [ mailto:[email-masked] | [email-masked] ] >; Anees Mansoor < [ mailto:[email-masked] | [email-masked] ] >; Anupama Maharjan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Need user manual guide /// 9771805128 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly provide us the manual guide for 162127532 - - Eazy Kids Sunveno Baby Carrier 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fae%2Fen%2FBaby-and-Moms%2FActivity-and-Gear%2FBaby-Carriers%2FBABYSHOP-Eazy-Kids-Sunveno-Baby-Carrier%2Fp%2F162127532&data=02%7C01%7Ckotian.ravindra%40landmarkgroup.com%7C5edc2f724b5748a7115908d7ec008004%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637237359204695664&sdata=y5TBbR7nL7VIroTQolmo11Kajat9PhAIMx%2BI51z2XQc%3D&reserved=0 | https://www.babyshopstores.com/ae/en/Baby-and-Moms/Activity-and-Gear/Baby-Carriers/BABYSHOP-Eazy-Kids-Sunveno-Baby-Carrier/p/162127532 ] 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 28 April, 2020 15:48:49 
Subject: Re: Need user manual guide /// 9771805128 

Hi Team, 

Any update on this. 

Regards, 

Shivani 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, April 17, 2020 1:45:11 PM 
Subject: Re: Need user manual guide /// 9771805128 

Hi Team, 

Any update on this. 

Regards, 

Shivani 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "aldrin patron" < [ mailto:[email-masked] | [email-masked] ] >, "kotian ravindra" < [ mailto:[email-masked] | [email-masked] ] >, "anees mansoor" < [ mailto:[email-masked] | [email-masked] ] >, "adisha dua" < [ mailto:[email-masked] | [email-masked] ] >, "anupama maharjan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 14, 2020 4:17:38 PM 
Subject: Re: Need user manual guide /// 9771805128 

Hi Team, 

Kindly check the below case and update us if we can provide manual guide for the item. 

Regards, 

Fauzan 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 14 April, 2020 12:36:08 
Subject: Need user manual guide /// 9771805128 

Hi Team, 

Ticket number: 504710 

Order ID: 9771805128 

Assistance Required: Need user manual guide 

Issue Description: The customer reported that she did not receive the user manual guide in the package. 

The name of the item is: 162127532 - - Eazy Kids Sunveno Baby Carrier 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fae%2Fen%2FBaby-and-Moms%2FActivity-and-Gear%2FBaby-Carriers%2FBABYSHOP-Eazy-Kids-Sunveno-Baby-Carrier%2Fp%2F162127532&data=02%7C01%7Ckotian.ravindra%40landmarkgroup.com%7C5edc2f724b5748a7115908d7ec008004%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637237359204695664&sdata=y5TBbR7nL7VIroTQolmo11Kajat9PhAIMx%2BI51z2XQc%3D&reserved=0 | https://www.babyshopstores.com/ae/en/Baby-and-Moms/Activity-and-Gear/Baby-Carriers/BABYSHOP-Eazy-Kids-Sunveno-Baby-Carrier/p/162127532 ] 

Already escalated to concern team but did not get any response. 

Kindly check and provide the manual guide. 

Thank you for your help! 

Regards, 

Shivani 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Ckotian.ravindra%40landmarkgroup.com%7C5edc2f724b5748a7115908d7ec008004%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637237359204705660&sdata=L7xCP64k5rqrzMH1JsVJK9loyMjkRoPBqIbdXKQg8x4%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com