Subject: RE: Late delivery 6476242801 // 290084385810
From: Usman Aslam Qadri <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Ammar Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, Key Accounts - KSA <[email-masked]>, escalations dxbteam <[email-masked]>, CS E-Commerce Support <[email-masked]>
Date: Sat, 9 May 2020 08:19:43 +0000

Dear Fauzan,
Kindly note that the below subject mentioned shipment hold at RSC for self collection due to insufficient address.
Hence to arrange the deliver kindly provide complete address will arrange the delivery accordingly.
Below is an example on how the address should be given to ensure deliveries
 Eg. Address: Olaya district ( District name)  , king Fahad road ( street Name)  , STC building (Building Name/number if possible

Note: Deliveries are scheduled and smooth delivery is maintained however, for lockdown cities disturbance might be expected

Regards.

Usman Aslam Qadri
Key Accounts - KSA
Customer Service Department
SMSA Express Transportation Co. Ltd.
Telephone +966-11-4633999 ext-8019
www.smsaexpress.com<http://www.smsaexpress.com/>
P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary.
From: Fauzan Ahmad . Musalman [mailto:[email-masked]]
Sent: Saturday, May 2, 2020 9:56 PM
To: Usman Aslam Qadri; CS E-Commerce Support
Cc: Ammar Ali; Seeta Seeta; Apoorv Joshi; Shakeeb Arsalan; Key Accounts - KSA; escalations dxbteam
Subject: Late delivery 6476242801
Importance: High

Hi Team,

With reference to tracking ID: 290084385810
Order: 6476242801

The order was shipped from our side on 4/9/20  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
Fauzan

________________________________
From: "Ammar Ali" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad، Musalman" <[email-masked]>
Sent: Saturday, 2 May, 2020 22:38:37
Subject: Late delivery  6476242801

Hi Team,

Problem Statement – Late delivery
Order ID – 6476242801
Tracking ID: 290084385810
Assistance Required – Need urgent delivery

The order was placed on 02/04/2020, However. The order has not delivered till now, Please deliver it ASAP.

Regards,
Ammar Ali