Subject: RE: Late delivery 6475765320 // 290082704248
From: Usman Aslam Qadri <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Ali <[email-masked]>, escalations dxbteam <[email-masked]>, CS E-Commerce Support <[email-masked]>, Key Accounts - KSA <[email-masked]>
Date: Sat, 9 May 2020 06:59:43 +0000

Dear Seeta
Kindly note that the below subject mentioned shipment hold at RSC for self collection due to insufficient address.
Hence to arrange the deliver kindly provide complete address will arrange the delivery accordingly.
Below is an example on how the address should be given to ensure deliveries
 Eg. Address: Olaya district ( District name)  , king Fahad road ( street Name)  , STC building (Building Name/number if possible

Note: Deliveries are scheduled and smooth delivery is maintained however, for lockdown cities disturbance might be expected

Regards.

Usman Aslam Qadri
Key Accounts - KSA
Customer Service Department
SMSA Express Transportation Co. Ltd.
Telephone +966-11-4633999 ext-8019
www.smsaexpress.com<http://www.smsaexpress.com/>
P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary.

From: Seeta Seeta [mailto:[email-masked]]
Sent: Saturday, May 2, 2020 8:22 PM
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA
Cc: Fauzan Ahmad, Musalman; Apoorv Joshi; Shakeeb Arsalan; Ammar Ali; escalations dxbteam
Subject: Re: Late delivery 6475765320
Importance: High

Hi Team,

With reference to the order tracking number: 290082704248 the order is still showing in transit and the last update was done on 11th April so we request you to arrange the delivery for the mentioned tracking number on a priority basis.

If you need any details from our side do let us know.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Ali" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Saturday, 2 May, 2020 16:48:34
Subject: Late delivery 6475765320

Hi Team,

Problem Statement – Late delivery
Order ID – 6475765320
Tracking ID: 290082704248
Assistance Required – Need urgent delivery

The order was placed on 01/04/2020, However. The order has not delivered till now, Please deliver it ASAP.

Regards,
Ammar Ali