Subject: Re: Fetchr Support \ Re: POD///6474515569 \ Ticket [#1874839] Updated
From: Allaa Allah Osama Saeed <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 09 May 2020 06:33:57 +0000 (UTC)

Hi Seeta,  ​  Greetings,   ​   Kindly find the below POD as for order #34197781895032.  ​   The other order has been returned back to your end.  ​     ​    Please don’t hesitate to contact us if you require any further assistance.    Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/218a00921d4219ef0869e3ff2537764461b735cb749996e9449e24c56aad4dc4       Thank you and Best Regards,                  Alaa Osama - Client support coordinator     UAE Phone: +97148018111      KSA Phone: +966114097307 / +966114097301        Website: www.fetchr.us       
             
              On
              Fri, May 8 at  8:38 PM
              ,  Seeta Seeta <[email-masked]>  wrote:

 Hi Team, 
   
 With reference to the tracking numbers 34197847712061 / 34197781895032, we request you to share the PROOF OF DELIVERY as the customer is claiming he has not received the order. 

 Thanks & Regards, 
 Seeta Kunwar 

 
From: "Mykel Nakhnoukh" <[email-masked]> To: "Seeta Seeta" <[email-masked]> Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]> Sent: Friday, 8 May, 2020 13:10:31 Subject: POD 

 
 Hi team, 
  the customer is complaining that she didn't receive the order. 
    
 I raised an escalation to ask a POD but the courier refused to provide us. 
  Ticket number : 799258 
 
 Order number : 6474515569 
 Order date : Mar 29, 2020 
 AWB : 34197847712061 / 34197781895032 
 Issue Description: the customer claims she didn't receive the order. So we need a proof proves she received it. 
  And that is the courier reply :  
  Please be noted that our operation team is unable to send the proof of delivery in the meantime due to the current situation of Coronavirus the curfew applied in KSA. 
 
  Best regards, 
 Maykel