Subject: Re: missing item/ 6474035511
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 8 May 2020 09:23:28 -0700 (MST)

Hi Team, 

With reference to the order number: 6474035511, the customer placed the order for 8 items and as per the hybris all items have been delivered from our side under tracking number: S000748772547. However, the customer is claiming that he has not received 4 items out of 8 items. 

The details are below for missing items. 
1)162211609 - - Printed Sleepshirt with Short Sleeves and Chest Pocket 
2) 162296938 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail 
3) 162296930 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail 
4)162201107 - - Set of 2 - Assorted Boyshorts with Elasticised Waistband 

So can you please check this concern and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 8 May, 2020 17:01:24 
Subject: missing item/ 6474035511 

Hi team, 

Problem Statement: (Missing items) 
Order Date : Mar 28, 2020 
Order ID: 6474035511 
Tracking ID: S000748772547 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 8 items but as per the customer she has only received 4 items, Under the consignment details we can see that all 8 items has been shipped/Delivered from our side. 

Customer history:4 ITEMS OUT OF 8 are MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item are: 
1)162211609 - - Printed Sleepshirt with Short Sleeves and Chest Pocket 
2) 162296938 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail 
3) 162296930 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail 
4)162201107 - - Set of 2 - Assorted Boyshorts with Elasticised Waistband 

Regards, 
Asjad.