Subject: Need refund for Customer
From: "Mustafa Fuad. Mohammed" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 8 May 2020 06:10:28 -0700 (MST)

Hi Team, 

Problem Statement: Late Shipping 
Order Date : 20 Apr 2020 
Order ID: 6484340514 
Tracking ID: 290087872342 
Assistance Required: Need Refund for customer 
Issue Description: Customer placed order on 20 Apr and till now he/she has not received the order. As per the hybris the order status is shipped. 
Customer has replied today that two days back has called an agent and request a refund and , she raised an email...... 

Regards, 
Mustafa Alawdi