Subject: RE: Item Issue - 6467702232
From: Sachin Maheshwari <[email-masked]>
To: Apoorv Joshi <[email-masked]>, samreen shaikh <[email-masked]>
Cc: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Anupama Maharjan <[email-masked]>, Anees Mansoor <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Date: Fri, 8 May 2020 11:06:56 +0000

@Apoorv Joshi,  Process manual refund to customer for product value.

@samreen shaikh , need to get this item checked.

https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fsa%2Fen%2FClothing%2FBaby-Boys%2FTops%2FBABYSHOP-Juniors-Round-Neck-T-shirt-and-Checked-Shorts%2Fp%2F162130999&amp;data=02%7C01%7Csachin.maheshwari%40landmarkgroup.com%7Cccbaa6722d6c4a5190ae08d7f32b147a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637245238664596160&amp;sdata=0YXZyoeTIra9GfvIict1sgpsa1vlBPA5tAj%2BHNsiDNI%3D&amp;reserved=0

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]
www.babyshopstores.com I www.landmarkgroup.com

-----Original Message-----
From: Apoorv Joshi <[email-masked]>
Sent: Friday, May 8, 2020 12:38 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Anupama Maharjan <[email-masked]>; samreen shaikh <[email-masked]>; Anees Mansoor <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Subject: RE: Item Issue - 6467702232

External email sender, please take precaution.

Hi team,

Kindly advise if there is any update on the below case. This is pending since 2 months.

Thank you for your help.

Regards,
Apoorv
----- Original Message -----
From: Sachin Maheshwari <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Anupama Maharjan <[email-masked]>, samreen shaikh <[email-masked]>
Cc: Anees Mansoor <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Fauzan Ahmad, Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Sent: Fri, 20 Mar 2020 23:41:17 -0700 (MST)
Subject: RE: Item Issue - 6467702232

@Anupama Maharjan<mailto:[email-masked]> , @samreen shaikh<mailto:[email-masked]>

Can you please confirm if below item is two pc set or single pc Tshirt.

If it a single pc t-shirt, please get the same updated on site on immediate basis.

Regards
Sachin
04-5175412

From: Apoorv Joshi <[email-masked]>
Sent: Friday, March 20, 2020 9:48 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>; Anees Mansoor <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Subject: Re: Item Issue - 6467702232

External email sender, please take precaution.
Hi Team,

Kindly advise if there is an update on the below. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "anees mansoor" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 12 March, 2020 10:26:41
Subject: RE: Item Issue - 6467702232

Dears @Sachin Maheshwari<mailto:[email-masked]> @Anees Mansoor<mailto:[email-masked]>

Please check if below items as per description two-piece  or one  piece ?

https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fsa%2Fen%2FClothing%2FBaby-Boys%2FTops%2FBABYSHOP-Juniors-Round-Neck-T-shirt-and-Checked-Shorts%2Fp%2F162130999&amp;data=02%7C01%7Csachin.maheshwari%40landmarkgroup.com%7Cccbaa6722d6c4a5190ae08d7f32b147a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637245238664596160&amp;sdata=0YXZyoeTIra9GfvIict1sgpsa1vlBPA5tAj%2BHNsiDNI%3D&amp;reserved=0

Mahmoud

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 11, 2020 10:35 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Item Issue - 6467702232

External email sender, please take precaution.
Hi Team,

With reference to the order number:  6467702232

Customer placed an order for a total of 3 items. Customer is reporting an issue with the following item:
162130999 - - Juniors Round Neck T-shirt and Checked Shorts

Customer has placed an order for this item twice by now and both times the only thing she received is the T-shirt and not the checkered shorts. This item is a pair of round neck t-shirt and shorts. Please find attached an image for the same.

Kindly advise what needs to be done as the customer is irate and wants to know the reason for the same mistake happening twice.

Thank you for looking into this.

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7Csachin.maheshwari%40landmarkgroup.com%7Cccbaa6722d6c4a5190ae08d7f32b147a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637245238664596160&amp;sdata=k8HxGe37cKtYlVFGbOLlW3ils2e7r%2FVsuOvPQL7qaPU%3D&amp;reserved=0<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7Csachin.maheshwari%40landmarkgroup.com%7Cccbaa6722d6c4a5190ae08d7f32b147a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637245238664596160&amp;sdata=k8HxGe37cKtYlVFGbOLlW3ils2e7r%2FVsuOvPQL7qaPU%3D&amp;reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7Csachin.maheshwari%40landmarkgroup.com%7Cccbaa6722d6c4a5190ae08d7f32b147a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637245238664596160&amp;sdata=k8HxGe37cKtYlVFGbOLlW3ils2e7r%2FVsuOvPQL7qaPU%3D&amp;reserved=0

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com