Subject: Re: Store complaint - 496761
From: Shakeeb Arsalan <[email-masked]>
To: hamza hafeez <[email-masked]>, Saniya Siraj <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 8 May 2020 01:01:09 -0700 (MST)

Hi Team, 

Any update regarding this complaint, the customer is chasing us till now. 
Please Advise 

Regards 
Shakeeb 

From: "hamza hafeez" <[email-masked]> 
To: "Saniya Siraj" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 15 March, 2020 10:31:21 
Subject: RE: Store complaint - 496761 

Hi Saniya, 

Please can you check the below store complaint? 

Regards, 

Hamza Hafeez 

Customer Support / e-Commerce Executive 

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates 

Tel: +971 4 517-3209 Mobile: +971 50 483 9600 

Shop online at: [ http://www.shoemartstores.com/ | www.shoemartstores.com ] 

[ https://www.facebook.com/ShoeMartGulf ] [ https://www.instagram.com/shoemartme ] [ https://www.youtube.com/user/shoemartgulf ] 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, March 14, 2020 3:37 AM 
To: [email-masked] 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nitesh Singh <[email-masked]>; Hamza Hafeez <[email-masked]> 
Subject: Store complaint - 496761 

External email sender, please take precaution. 

Hi Isha, 

Kindly assist in closing the below store complaint. Thank you for your help! 

Customer's Name: MILAN A.SHAH. 

Contact number: 050 8604511 

Regards, 

Apoorv 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 7, 2020 10:54:28 AM 
Subject: Store [ mailto:complaint//[email-masked] | complaint//[email-masked] ] 

Hi, 

With reference to email address: [ mailto:[email-masked] | [email-masked] ] and ticket number: 496761, customer purchased certain items from Shoemart Dubai Mall Store, and complaining that the store is not accepting the return of the items. Customer reached to store at AL Fahidi store on 29.02.2020, 25% off offer was available on the item and requested to replace but they denied. 

Customer provided the picture of items and details of the purchase as attached. 

Kindly look into this issue and do the needful. 

Thanks, 

Nitesh 

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