Subject: POD
From: Mykel Nakhnoukh <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Date: Fri, 8 May 2020 00:40:31 -0700 (MST)

Hi team, 

the customer is complaining that she didn't receive the order. 
I raised an escalation to ask a POD but the courier refused to provide us. 

Ticket number : 799258 
Order number : 6474515569 
Order date : Mar 29, 2020 
AWB : 34197847712061 / 34197781895032 
Issue Description: the customer claims she didn't receive the order. So we need a proof proves she received it. 

And that is the courier reply : 

Please be noted that our operation team is unable to send the proof of delivery in the meantime due to the current situation of Coronavirus the curfew applied in KSA. 

Best regards, 
Maykel