Subject: Re: Missing item: Case id - 733179, Order ID: 9775422008
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 7 May 2020 06:32:23 -0700 (MST)

Any update on the below concern? 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "con loc" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 2 May, 2020 23:59:17 
Subject: Missing item: Case id - 733179, Order ID: 9775422008 

Hi Team, 

We are still waiting you response on below case. Kindly note that the customer has given the last warning to resolve the issue within 24 hrs otherwise he is going to raise a complaint against us. 

Regard, 
Fauzan 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "con loc" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 29 April, 2020 21:17:46 
Subject: Re: Missing item: Case id - 733179, Order ID: 9775422008 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 11:59:18 
Subject: Missing item: Case id - 733179, Order ID: 9775422008 

Hi Team, 

Problem Statement: The customer has reported to us that he has received only 1 item. 

Case id - 733179 
Order Date: 4/1/2020 
Delivery Date: 4/4/2020 
Order ID: 9775422008 
Tracking ID: S000761208278 

Total order value: AED 331.70 
Missing items: 10 Items missing 

Received only one item: 156820372 - - Let's Sport Soccer Goal Set 

Assistance Required: Arrange the delivery for the missing item 

Issue Description: Customer placed an order for 11 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped all 11 items. 

Customer History: The customer has been continuously shopping with us since 1/8/2018 and had place more than 50 orders with us. We do not see any such previous complaints. 

We request you to please look into the issue and suggest to us accordingly as the customer is coming back continuously after every two days. 

Regards, 
Manish