Subject: Arabic Language Test - Al qasem alsalemi
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 7 May 2020 03:41:58 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Al qasem alsalemi / (+91 ) 6302147003 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	first i would give the customer my sincere apology for the inconvenience. 

second ill try to make it up for the customer with options i have like give him discount on his second meal or initiate voucher for him. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Al-Qasem Al-Salemi. 
I Born in 1995, 

I graduated from the Higher Institute in Sana'a secondary industry in the specialization of Electrical installations (GENERAL)2013, 

I moved to India in 2014,( Hyderabad) , I graduated from computer applications in 2018 

After working in data entry, which is part of Salleen trust Organization, for a year from September 2018 to September 2019, then I moved to Delhi and started working with the isourece company Research analyst tall the lock down . 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	من الناحية المفاهيمية ، فإن الفرق الرئيسي بين تقديم خدمة عملاء "جيدة" وتقديم خدمة عملاء "رائعة" هو أنك في السابق ، ربما لا تكاد ترضي عملائك إلا بالكاد ؛ بينما في هذا الأخير ، أنت لا تبقيهم راضين فحسب - بل تبقيهم مخلصين أيضًا. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لاني استطيع اعطاء طابع جيد في مساعدة الناس وتلبية احتياجاتهم وارضائهم بشكل جيد .وعندي سرعة بديهية بحل مشكلات الزبااين بسرعة عالية ,ولاني امتلك العديد من الخبرات في خدمت الزباين وادخال البيانات . 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	سوف اتكلم عن مدينة صنعاء عاصمة اليمن ,التي تقع في وسط شبة الجزيرة العربية ها من اجمل المدن التاريخة التي بنها سام ابن نوح والتي تتميز بجوها العليل الرئع وطبيعتها الساحرة بل اضافة الى شكلها المعماري 
الاكثر من رائع وتاريخي ,بل اضافها الى تميزها بلونها وبطعامها الذيذ والفريد من نوعة .