Subject: Re: Missing Item case, No response from BS WH
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Bsu Wml <[email-masked]>, Sameer Koothalikutty <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 7 May 2020 04:50:29 +0000

Process manual refund for missing item & close the case.

Regards
Sachin
________________________________
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, May 7, 2020 4:05:07 AM
To: Bsu Wml <[email-masked]>; Sameer Koothalikutty <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Missing Item case, No response from BS WH

External email sender, please take precaution.

Hi Team,

Kindly help us in below case and do the needful.
Thank you for your help.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>, "fauzan musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Wednesday, 6 May, 2020 20:04:53
Subject: Missing Item case, No response from BS WH

Dear Seeta,
With regards to Ticket No 803096

Hi Team,

Problem Statement: Missing items
Order Date: 18/04/2020
Order ID: 9778629841
Tracking ID: S000995431525
Assistance Required: Need missing item

Issue Description: Customer placed order for 3 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 3 items has been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 3 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 162056745 - - Juniors Peyton Side Bassinet the cost of the item is AED:349.00.

Kindly assist.

Regards,
Nikhil.

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