Subject: Re: Refund not processed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 6 May 2020 14:46:52 -0700 (MST)

Hi Abdulaziz, 

I can not find any item cancelled on this order. 
customer claiming that she has received a damage product and shared the pictures kindly generate RMA for the damaged item and process refund through JIRA. as the order is below AED30 (KWD0.75)0 
If you need any help please get back to me. 

Regards, 
Fauzan 

From: "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 6 May, 2020 15:44:08 
Subject: Refund not processed 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date :Mar 28, 2020 
Order ID:8374747907 
Return Tracking ID:100040986105 
Assistance Required: Need refund for customer. 
Issue Description: order was placed on Mar 28, 2020 the customer canceled 1 itme on Mar 28, 2020 but till now refund not processed. 

Kindly process the refund asap . 

Regards, 

Abdulaziz Ghilan