Subject: RE: Missing items #45757007553
From: Zaid Zafar <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, "Omer Saeed (SA)" <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>
Cc: Zaid Zafar <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 6 May 2020 21:28:37 +0000

Dear @ALL RUH OPS - Landmark<mailto:[email-masked]>,

Please need your support on the subjected matter.

Kind Regards,
Zaid Abbasi

[A screenshot of a cell phone  Description automatically generated]<https://www.aramex.com/updates-related-to-covid-19>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, May 7, 2020 12:08 AM
To: Zaid Zafar <[email-masked]>; Omer Saeed (SA) <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; escalations dxbteam <[email-masked]>
Subject: Missing items #45757007553
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

With reference to tracking ID: 45757007553
Order: 6471196329

as per customer he has not received the all items can you please check and arrange a delivery for the remain item asap.
Thank you for your help.

Regards,
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 6 May, 2020 11:24:57
Subject: Missing items)

Hi Team,

Problem Statement: (Missing items)

Order Date : 20/03/2020

Order ID: 6471196329
Tracking ID: 45757007553
Assistance Required: Need missing item

Issue Description: Customer placed order for 6 items but as per the customer he/she has only received 5 items, Under the consignment details we can see that all 6 items has been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 6 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 161828538 - - Giggles Printed 3-Piece Bedding SAR 239.00
Kindly assist us to resolve the case.

Regards
Shafeeque