Subject: Re: Missing item// 6473906263
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Algaili Ahmed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 6 May 2020 14:19:42 -0700 (MST)

Hi Algaili, 

Kindly check again with customer if he has received the missing item, as per aramex website the second box has been delivered on 23 Apr. 

Regards, 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 6 May, 2020 13:23:18 
Subject: Missing item// 6473906263 

Hi team, 

Please follow up with relevant team the below forwarded issue for the missing item. 

Hi Team, 
Problem Statement: (Missing items) 

Order Date : 28-Mar-2020 
Order ID: 6473906263 
Tracking IDs: 45759133722 - 45759685591 
Assistance Required: Need missing item 
Issue Description: The customer placed order for 8 items but as per the customer he/she has only received 7 items, Under the consignment details we can see that all 8 items have been shipped/Delivered from our side. 
The customer history: 1 ITEMS OUT OF 8 IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 156848301 - - Juniors Drawing Stand with Double-Sided Board the cost of the item is SAR 149.00. 

Regards, 
Algaily