Subject: Re: Fetchr Support \ RE: Late Shipping #6471649894 \ Ticket [#1872306] Updated
From: Hala saad <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 06 May 2020 11:52:53 +0000 (UTC)

Hi Fauzan,  Greetings,  ​  Kindly note that we still did not receive the order physically yet ,and do not handover to our team.   Don’t hesitate to contact us anytime whenever you want.  it's our passion to serve you anytime.   Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/c47bf5f093f19b41daa163bf1f52163f65f3418822452159fdd6e961fbc4c8d0          Thank you and Best Regards,                 Hala Saad - Client support executive     UAE Phone: +97148018111      KSA Phone: +966114097307 / +966114097301     Website: www.fetchr.us       Leading effective change through people!    
             
              On
              Wed, May 6 at  3:32 PM
              ,  Fauzan Ahmad . Musalman <[email-masked]>  wrote:

 
 Hi Team, 
   
 With reference to order #6471649894

 Order Date : Mar 22, 2020
 
  Tracking ID: 34151297892615

 
 
 This order is still not shipped kindly cancel the order as per customer request and to avoid compliant to MOC. 
   
 Regards, 
 Fauzan 

 

 

 From: "Fauzan Ahmad . Musalman" <[email-masked]> To: "Sagaya Suresh Kumar" <[email-masked]> Cc: "Tahany Ali Ibrahem Ali" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "raghu pillai" <[email-masked]> Sent: Friday, 17 April, 2020 16:59:23 Subject: Re: Fetchr Support  \ RE: Late Shipping #6471649894 \ Ticket [#1828968] Updated 

   

 
 Hi Sagaya, 
  kindly cancel the order to refund for customer asap, she is chasing us on daily basis. 
 As we can see the order still not shipped to fetcher so we request you cancel the order. 
  Thank you for your help. 
  Regards, 
 Fauzan 

From: "Fauzan Ahmad . Musalman" <[email-masked]> To: "Sagaya Suresh Kumar" <[email-masked]> Cc: "Tahany Ali Ibrahem Ali" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "raghu pillai" <[email-masked]> Sent: Tuesday, 14 April, 2020 13:16:28 Subject: Re: Fetchr Support  \ RE: Late Shipping #6471649894 \ Ticket [#1828968] Updated 

 Hi Sagaya, 
  Kindly check and update us asap, Customer chasing us everyday. 
  Regards, 
 Fauzan 

From: "Fauzan Ahmad . Musalman" <[email-masked]> To: "Sagaya Suresh Kumar" <[email-masked]> Cc: "Tahany Ali Ibrahem Ali" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "fetchr" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "raghu pillai" <[email-masked]> Sent: Saturday, 11 April, 2020 22:29:25 Subject: Re: Fetchr Support  \ RE: Late Shipping #6471649894 \ Ticket [#1828968] Updated 

 Hi Team, 
  We are still waiting an update for below case. 
  Regards, 
 Fauzan 

From: "Sagaya Suresh Kumar" <[email-masked]> To: "Tahany Ali Ibrahem Ali" <[email-masked]>, "maxwhryd ecom" <[email-masked]> Cc: "fauzan musalman" <[email-masked]>, [email-masked], "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "raghu pillai" <[email-masked]> Sent: Tuesday, 7 April, 2020 17:29:59 Subject: RE: Fetchr Support  \ RE: Late Shipping #6471649894 \ Ticket [#1828968] Updated 

 
 Dear 
@Maxwhryd Ecom

 Please update this order handover status to courier end. 

 Regards 
 Sagaya Suresh 
 +966 565165997 

 
From: Tahany Ali Ibrahem Ali <[email-masked]>  
Sent: Tuesday, April 07, 2020 2:59 PM 
To: Sagaya Suresh Kumar <[email-masked]> 
Cc: [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Maxwhryd Ecom <[email-masked]>; Raghu Pillai
 <[email-masked]> 
Subject: Re: Fetchr Support \ RE: Late Shipping #6471649894 \ Ticket [#1828968] Updated 

   
 
External email sender, please take precaution.

 

 
 Hi Sagaya, 

   

 Please be advised that we have not received the mentioned order physically, Kindly alert us once the order will be handed over to our courier to do the needful.  

 ​ 

 ​ 

  

 ​ 

 Thank you. 

  
Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/fd23cebec67d89fe567613c5e2b0cd5ea4859226db4b08b30871e5f241a29dff

 

 

 

Regards,

 

   

 

 

 

 
Tahany Ali Ibrahim  -  Client
 Support Executive

 

 
 
UAE Phone: +97148018111

 

KSA Phone:
+966114097307  /  +966114097301   

 

 

Website:
www.fetchr.us

 

 

 

 

On Tue, Apr 7 at 1:46 PM
, Sagaya Suresh Kumar <[email-masked]> wrote:

 
 
 Dear Team 

   

 Please check and update this order delivery status on urgent!!! 

   

 Problem Statement: Late Shipping 

 Order Date :
Mar 22, 2020  

 Order ID:
6471649894  

 Tracking ID:
34151297892615  

 Assistance Required: Need Urgent Delivery 

 Issue Description: Customer placed order on
Mar 22, 2020 and till now she has not received the order. As per the hybris the order status is shipped. 

 Customer is chasing us for his/her order so we request you to expedite the delivery date asap. 

 ​ 

 Regards 

 Sagaya Suresh 

 +966 565165997 

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Monday, April 06, 2020 10:31 PM 
To: Sagaya Suresh Kumar <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Shakeeb Arsalan <[email-masked]> 
Subject: Late Shipping #6471649894

 

   

 
External email sender, please take precaution.

 

 

 
Hi Team,

 

   

 

Problem Statement: Late Shipping

 

 
Order Date :
Mar 22, 2020

 

 
Order ID:
6471649894

 

 
Tracking ID:
34151297892615

 

 
Assistance Required: Need Urgent Delivery

 

 
Issue Description: Customer placed order on
Mar 22, 2020 and till now she has not received the order. As per the hybris the order status is shipped.

 

 
Customer is chasing us for his/her order so we request you to expedite the delivery date asap.

 

 
​

 

   

 

Regards,

 

 
Fauzan

 

 

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 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
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