Subject: Re: Arabic Language Test - HAMZA Alnaama i
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 6 May 2020 02:52:46 -0700 (MST)

Hi Harpreet, 

The candidate is native. 9/10. 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 6 May, 2020 11:29:22 
Subject: Arabic Language Test - HAMZA Alnaama i 

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	HAMZA Alnaama i / (500008) 8008294602 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Sir, I would like to inform you that there has been a mistake from my end. Due to the high number of orders, I have provided the delivery boy with a wrong address, so if you can wait another 20 minutes, I assure you that your meal will be at your address on time. I also want to say that we are sorry for the delay and we will try our best to meet your expectations of our services. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name Hamza Al-nomani. I am from yemen. I traveled to India after graduating from high school to get my bachelor degree in Mechanical engineering. After graduation I worked as a freelance translator for those whom are of Arabic background, who came to India for the seek of trade or treatment. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	بالنسبه لي فأن الفرق بين الجيد والرائع هو أن الجيد لاتكاد ترضي عملائك الا بالكاد ، اما بالنسبه للرائع فهو لايبقيهم راضيين فقط وانما مخلصين لك ايضا 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	(اتكلم لغتين بطلاقه (العربيه و الانجليزيه 
اعرف استخدام الحاسوب والتطبيقات والبرامج 
استطيع التحدث بسلاسه وإقناع الزبون 
استطيع الكتابه و رد الايميلات بسرعه دون تأخير 
درجه الفهم عندي قويه واشتغل بكل جهد وإتقان 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد زرت الكثير من المدن ولكني ساتحدث عن مدينه معينه وهي حيدر اباد في الهند . لقد درست فيها اربع سنوات وتخرجت منها وحصلت على شهاده البكالوريوس من جامعه JNTU . حيدر اباد جميله جدا فلديها أجواء جميله كما تملك عده اماكن للذهاب والسياحه فيها ولكن مايشد انتباهي في هذه المدينه الا وهو التعايش بين الأديان فليس هناك فرق بين مسلم أو هندوسي او مسيحي فيتم التعامل مع الكل بنفس المعامله .