Subject: Ticket Assigned - Conversation with Anonymous
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 07 Oct 2019 12:05:43 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anonymous Fauzan                   Hi, Thank you for contacting us. i'm Fauzan . i will be happy to help you.           02:16 PM, 07th Oct                   Anonymous                    Can you kindly tell me what is problem with my order 6446343956? I haven’t received my shipment           02:16 PM, 07th Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           02:17 PM, 07th Oct                   Anonymous                    Sure           02:17 PM, 07th Oct                 Fauzan                   Thank you for holding up           02:18 PM, 07th Oct                 Fauzan                   As per our record the delivery partner tried to deliver the order several times but there was no response from your side           02:20 PM, 07th Oct                 Fauzan                   and the delivery reschedule           02:20 PM, 07th Oct                   Anonymous                    They asked for location but after that they haven’t delivered           02:21 PM, 07th Oct                   Anonymous                    And they changes the status online without even contacting me ...           02:21 PM, 07th Oct                   Anonymous                    After 29th September they haven’t even contacted me although i have submitted my complain three times           02:22 PM, 07th Oct                 Fauzan                   we are really sorry for the inconvenience that caused           02:24 PM, 07th Oct                   Anonymous                    I also emailed you guys ....being your regular customer  I’m really disappointed with this all .....           02:26 PM, 07th Oct                   Anonymous                    on call I clearly mentioned that i need that urgent because i am going out of country then...           02:27 PM, 07th Oct                   Anonymous                    All i want is kindly ask the courier company to deliver my package tomorrow..... push them a bit so you guys won’t loose ur costumers           02:33 PM, 07th Oct                 Fauzan                   we will raised a request to the concerned team to deliver the order as soon as possible           02:37 PM, 07th Oct                 Fauzan                   Is there anything else I can help you with?           02:40 PM, 07th Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           02:45 PM, 07th Oct                   Anonymous                    I want my order by tomorrow at any cost please           02:45 PM, 07th Oct                   Anonymous                    Coz then i have to leave....           02:47 PM, 07th Oct                 Fauzan                   we will try our best to deliver your order           02:47 PM, 07th Oct                   Anonymous                    All I’m hearing this from last 5 days           02:49 PM, 07th Oct                   Anonymous                    But now you guys have to make sure i should get that by tomorrow           02:49 PM, 07th Oct                 Fauzan                   we will try our best           02:50 PM, 07th Oct                   Anonymous                    Okayyyy           02:51 PM, 07th Oct                   Anonymous                    thank you           02:51 PM, 07th Oct                 Fauzan                   can you please share you mobile number and full address           02:51 PM, 07th Oct                   Anonymous                    0580337181           02:52 PM, 07th Oct                   Anonymous                    al Aziziyah district           02:53 PM, 07th Oct                   Anonymous                    ghurab market           02:53 PM, 07th Oct                   Anonymous                    near hawa trading           02:53 PM, 07th Oct                   Anonymous                    baladiya road           02:56 PM, 07th Oct                 Fauzan                   Thank you for providing us the details           02:59 PM, 07th Oct                 Fauzan                   we will update the delivery partner with this address and to deliver the order as soon as possible.           03:00 PM, 07th Oct                   Anonymous                    Okay           03:00 PM, 07th Oct                   Anonymous                    Is this possible that I should go to there office n pick my delivery?           03:04 PM, 07th Oct                 Fauzan                   Is there anything else I can help you with?           03:44 PM, 07th Oct                   Anonymous                    Yes i have asked you is it possible that if i go by myself to there main outlet (office) to get directly my shipment from there?           03:47 PM, 07th Oct                 Fauzan                   yes you can call aramex to ask them the branch to collect from them           03:50 PM, 07th Oct                 Fauzan                   the is the AWB no.  45038556953 you can call aramex and ask them in which branch i can to collect the order           03:51 PM, 07th Oct                   Anonymous                    Okay           03:54 PM, 07th Oct                   Anonymous                    Thank you           03:54 PM, 07th Oct                 Fauzan                   Is there anything else I can help you with?           03:57 PM, 07th Oct                   Anonymous                    No ...           03:57 PM, 07th Oct                   Anonymous                    Thank you...           03:58 PM, 07th Oct                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           04:05 PM, 07th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/187832