Subject: Ticket Assigned - Conversation with Mahmoud
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Oct 2019 10:48:07 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mahmoud Mahmoud                     hello           02:11 PM, 07th Oct                   Mahmoud                     could you please check the order number 9756626144           02:12 PM, 07th Oct                   Mahmoud                     it was placed on 2/10 and till today 7/10 i didn't receive that it's ready for collection.           02:13 PM, 07th Oct                 Fauzan                   Hi, Thank you for contacting us. How may I help you?           02:15 PM, 07th Oct                   Mahmoud                     could you please check the order number 9756626144           02:16 PM, 07th Oct                   Mahmoud                     it was placed on 2/10 and till today 7/10 i didn't receive that it's ready for collection.           02:16 PM, 07th Oct                 Fauzan                   May I request you to please stay on-hold while I 
 retrieve the information.           02:17 PM, 07th Oct                   Mahmoud                     sure           02:17 PM, 07th Oct                 Fauzan                   Thank you for holding up           02:21 PM, 07th Oct                   Mahmoud                     welcome           02:21 PM, 07th Oct                 Fauzan                   we would like to inform you that the click and collect order take 4-5 business days to be ready for collectin           02:22 PM, 07th Oct                 Fauzan                   and your order is under shipping to the store           02:22 PM, 07th Oct                   Mahmoud                     so it's not ready yet           02:22 PM, 07th Oct                   Mahmoud                     ah ok           02:23 PM, 07th Oct                 Fauzan                   and it will be ready for collection within 1-3 business days           02:23 PM, 07th Oct                   Mahmoud                     from today??           02:23 PM, 
 07th Oct                 Fauzan                   yes           02:24 PM, 07th Oct                   Mahmoud                     how come u say ut takes 4-5 BDs and now tell me it'll take another 3 Bds           02:25 PM, 07th Oct                   Mahmoud                     if it's 4-5 BDs so i should receive it max by tomorrow           02:25 PM, 07th Oct                   Mahmoud                     it was ordered since last wednesday           02:25 PM, 07th Oct                   Mahmoud                     helloooo           02:28 PM, 07th Oct                   Mahmoud                     excuse me are you still here           02:30 PM, 07th Oct                 Fauzan                   sorry for the delay in response           02:37 PM, 07th Oct                   Mahmoud                     how come u say ut takes 4-5 BDs and now tell me it'll take another 3 Bds           02:38 PM, 07th Oct                   Mahmoud                     if it's 4-5 BDs so i should receive it ma
 x by tomorrow           02:38 PM, 07th Oct                 Fauzan                   kindly note that Friday and Saturday is not count           02:39 PM, 07th Oct                 Fauzan                   Is there anything else I can help you with?           02:40 PM, 07th Oct                   Mahmoud                     yes i know           02:40 PM, 07th Oct                 Fauzan                   your order was placed on 2 Oct 11:33 PM  so the 3 Oct 1st day and 4-5 Oct is week-off 6 Oct is 2nd day           02:43 PM, 07th Oct                 Fauzan                   Is there anything else I can help you with?           02:43 PM, 07th Oct                   Mahmoud                     no thanks           02:44 PM, 07th Oct                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           02:45 PM, 07th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets
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