Subject: Ticket Assigned - Conversation with Anonymous
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 06 Oct 2019 12:47:38 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anonymous Anonymous                    Yes           12:15 PM, 05th Oct                   Anonymous                    Good evening 
I just have a complement, today in 4/10/2019 i buy some clothes from your shop in city center Ajman . When i was buying in cashier and after i bay using the card and take my bag , my sister asked about her toy that we buy it from your shop and i open the bag to give her toy to her . I didn’t  found it ,and then i went back to sales man and asked him about it and he said oh sorry I forgot to put it on your bag . And i were paid for it . 
Now , after we came back to home and we having a look for our purchases, we surprised because we pay something and the bill is with us , the cloth that we paid is from two pieces but we just found only one piece. 
So now he made not only one mistake , we ignored the first mistake but we cant ignore this mistake , now what we can do with only one piece of clothe and it should be two pieces. 
Please make something to keep us purchasing from your shop and keep us happy with you. 
If you want to see the bill we can send it to you but just contact with us
 
Fatema Alsabbagh 
0553908419 
[email-masked] 

Regards           12:15 PM, 05th Oct                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:14 PM, 06th Oct                 Fauzan                   Hi, Thank you for contacting us. How may I help you?           04:14 PM, 06th Oct                 Fauzan                   We are very sorry about the unpleasant experience you had to face due to our service at the store. We certainly apologize for this and would like to assure you this is definitely not the kind of experience we want to offer to our customers. 
​
Indeed, you have been a loyal customer and we highly value your relationship with us. Please be assured that we have taken your feedback very seriously and have forwarded this to the concerned department for a suitable action.            04:31 PM, 06th Oct                 Fauzan                   Is there anything else I can help you with?           04:41 PM, 06th Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           04:43 PM, 06th Oct                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:45 PM, 06th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/186317