Subject: Ticket Assigned - Conversation with Michelle Doss
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 06 Oct 2019 10:07:40 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Michelle Doss Michelle Doss                    I’m still waiting for someone to get back to me about the 3 items for return!  Why such bad service from both you and Aramex?!           10:42 AM, 05th Oct                 Fauzan                   Hi, Thank you for contacting us. i'm Fauzan . i will be happy to help you.           01:56 PM, 06th Oct                 Fauzan                   You can contact our customer support team on 800–MAXUAE (800-629823) to book a return and to be notified of the refund amount based on our return policy.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (max) store across the UAE.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           02:00 PM, 06th Oct                 Fauzan                   Is there anything else I can help you with?           02:00 PM, 06th Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           02:02 PM, 06th Oct                 Fauzan                   Sorry I did not receive any response from you.

I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:06 PM, 06th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/185994