Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 05 Oct 2019 15:30:22 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Returns  Ticket comment <div>thanks </div>
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<div dir="auto" style="font-size:85%; color:#575757">Sent from Samsung tablet.</div>
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<div>-------- Original message --------</div>
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<div>From: Max &lt;[email-masked]&gt; 
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<div>Date: 10/5/19 7:08 PM (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#181750] - Returns </div>
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<div dir="ltr">Hi ​Naila,</div>
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<div dir="ltr">Thank you for contacting us.</div>
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<div dir="ltr">As per your request we have cancelled the return of your item.</div>
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<div dir="ltr">Please feel free to contact us for further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">​The Support Team<br>
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<blockquote class="freshdesk_quote">On Sat, 5 Oct at 7:03 PM <span class="separator">
, naila noor &lt;[email-masked]&gt; wrote:
<div> i am sorry now i dont want to return the item kindly cancel my request thanks</div>
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<div>From: Max &lt;[email-masked]&gt; </div>
<div>Date: 10/5/19 6:52 PM (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#181750] - Returns </div>
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<div dir="ltr">Hi naila,</div>
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<div dir="ltr">Thank you for contacting us.<br>
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We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.<br>
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We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.<br>
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Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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<blockquote class="freshdesk_quote">On Thu, 3 Oct at 12:28 PM <span class="separator">
, naila noor &lt;[email-masked]&gt; wrote:
<div>i request to return a item from 15 days but no one come to collect plaese arrange a pickup of that return item / App Version: 6.20 / Android Version: 7.0</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/181750