Subject: Fwd: Arabic Language Test - Mohammed Tawfik Musaed
From: Urvika Chaudhary <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: HR Livesalesman <[email-masked]>
Date: Thu, 3 Oct 2019 20:59:37 -0700 (MST)

Hi 

Please evaluate this candidate 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "deeksha" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Friday, October 4, 2019 7:24:33 AM 
Subject: Fwd: Arabic Language Test - Mohammed Tawfik Musaed 

Hi, 

Please get this checked internally 

Sent from my iPhone 

Begin forwarded message: 

From: Mohammed Tawfik Musaed < [ mailto:[email-masked] | [email-masked] ] > 
Date: 4 October 2019 at 02:00:54 GMT+5:30 
To: [ mailto:[email-masked] | [email-masked] ] , [ mailto:[email-masked] | [email-masked] ] , [ mailto:[email-masked] | 
[email-masked] ] , [ mailto:[email-masked] | [email-masked] ] , [ mailto:[email-masked] | [email-masked] ] , [ mailto:[email-masked] | 
[email-masked] ] 
Subject: Arabic Language Test - Mohammed Tawfik Musaed 
Reply-To: [ mailto:[email-masked] | [email-masked] ] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Mohammed Tawfik Musaed 
	Whats your first language 	Arabic 
	Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First, step apologize personally for the customer 
Then ask him about his address and try to send it again ASAP 
and offer some suggestions for customers according to the idea of a backward integration strategy. 
after make him satisfy make an urgent order for him again the situation is an emergency and this is a marketing strategy that 
exists in many companies. 
I think this best solution but if an obvious solution appears later will take it in my consideration. 
	In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I have completed my Master’s Degree in Information Technology M.Sc. IT From India MGM College 
(BAMU University), 2018 Aurangabad 
Bachelor’s Degree in Network Technology and Information Security, Faculty Of 
Computer, Sana’a University, 2014. I m A highly motivated, confident individual with exceptional multi-tasking capabilities 
and ability to work in a target driven busy call center environment. Hardworking with 
excellent attendance and punctuality records who can work equally well alone or as 
part of a team. Can communicate effectively with people from diverse backgrounds 
and would be an asset to any employer who respects loyalty and responsibility, I'm an Arabic native speaker and good at the English language. 
I had worked for two years as an Engineer and trainer when I was in Yemen. 
	In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	
خدمة العملاء الجيدة تجعل العملاء في حالة رضاء عن المنتج او الخدمة 
اما الرائع بإختصار تحافظ على الخدمة التي تقدمها او المنتج مع كسب رضاء العميل 

	Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	
اولا انا اتحدث اللغة العربية الفصحى والعامية بطلاقة و اللغة الانجليزية 
ثانيا انا شخص اعرف كيف التعامل مع الزبون واعرف طر ق التواصل 
شخصية مرحة وتحب العمل الجماعي وكذلك الفردي 
لهدوء في التعامل مع الضغوطات ومهارة حسن الإصغاءومهارة تحفيز الموظفين 
قوة الملاحظة التي تؤدي إلى معرفة مفاصل الخلل والدبلوماسية التي قد تعني في بعض الأحيان التنازل مرة والحزم مرة حسب ما يتطلبه كل موقف 

	Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	في البداية اريد التحدث والتعريف عن بلدي اليمن 
أطلق عليها الإغريق اسم "العربية السعيدة" ولقبها الرومان ببلاد البخور والعطور والقصور، وعرفها العرب باليمن الخضراء أو بلاد اليُمنِ والخير، وكُتب عن أهلها أنهم حضرٌ من أقدم أزمانهم فهم أهل مدن وقصور ومحافد وهياكل وأساس ورياش، لبسوا الخز وافترشوا الحرير، واقتنوا آنية الذهب والفضة، واغترسوا الحدائق والبساتين، وأنهم أصلُ العرب. 
لقد زرت كثيرا من المحافظات لكن تبقى معشوقتي المفضلة إب وهي من أجمل مدن اليمن طبيعة، وألطفها هواء، وأكثرها خصباً 
اما عن المدينة التي سافرت اليها عندما أتيت الى الهند فهي مدينة بونا وبعد فترة ذهبت لزيارة بانقلور ثم ميسور فكانت الاجمل من حيث النظافة والترتيب وبعد ذلك رجعت لإستكمال دراستي في اورانج اباد كما تسمى فهي مدينة صغيرة ويوجد بها مناطق سياحية كثيرة منها دولة اباد و ايلورا المنطقة الاثرية وكذلك كهوف اجنتا 
ولكن التلوث في هذة المدينة سيء جدا 

	

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