Subject: Ticket Assigned - Conversation with Mandeep
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Oct 2019 11:13:19 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mandeep Mandeep                    hello           04:33 PM, 02nd Oct                   Mandeep                    i jus received my order ... but thr are size issues .. for my shoes can i return it at one of your stores in dubai ?           04:34 PM, 02nd Oct                   Mandeep                    as its not showing as delivered on my account yet.. n how to order the same shoes of different soze           04:35 PM, 02nd Oct                   Mandeep                    please reply?           04:36 PM, 02nd Oct                   Mandeep                    hellooo           04:38 PM, 02nd Oct                   Mandeep                    waiting for your reply           04:40 PM, 02nd Oct                   Mandeep                    [email-masked]           12:27 AM, 03nd Oct                   Mandeep                    trying to add to cart the 
 online discounted shoes frm shoemart but its adding the original price without sale discount ?? why is that so           12:27 AM, 03nd Oct                 Fauzan                   Hi, Thank you for contacting us. i'm Fauzan . i will be happy to help you.           02:35 PM, 03rd Oct                   Mandeep                    hi           02:45 PM, 03rd Oct                 Fauzan                   Hi           02:45 PM, 03rd Oct                   Mandeep                    i have received my shoemart order yesterday but thr are size issues           02:45 PM, 03rd Oct                   Mandeep                    i went to centerpoint store yesterday but they did not accept the for cash refund??           02:46 PM, 03rd Oct                 Fauzan                   Can you please share your order number           02:46 PM, 03rd Oct                   Mandeep                    9756379048           02:46 PM, 03rd Oct                 Fauzan                   Thank you for providing us 
 the details           02:47 PM, 03rd Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           02:47 PM, 03rd Oct                   Mandeep                    no probs           02:47 PM, 03rd Oct                 Fauzan                   Thank you for holding up           02:48 PM, 03rd Oct                 Fauzan                   can you please explain what they told you about the refund           02:48 PM, 03rd Oct                   Mandeep                    they said that it takes 48 hrs for the system to update           02:49 PM, 03rd Oct                   Mandeep                    n i dont knw why it does not show that its delivered           02:50 PM, 03rd Oct                 Fauzan                   sorry for the inconvenience that caused           02:50 PM, 03rd Oct                 Fauzan                   acutely there is some tech issue which we are trying to solve it as soon as possible           0
 2:51 PM, 03rd Oct                   Mandeep                    the thing is m gonna travel ob monday so i want to do it asap           02:51 PM, 03rd Oct                   Mandeep                    but there are issues with the online ordering system           02:51 PM, 03rd Oct                 Fauzan                   please allow us 24-48 hours to update the status and will let you now by your email           02:52 PM, 03rd Oct                   Mandeep                    i dont have the time to put a return request for the same ..           02:52 PM, 03rd Oct                   Mandeep                    can you please let me know whether i can go today at one of your stores and get the refund for the same order on some of the items           02:53 PM, 03rd Oct                   Mandeep                    m srry but its really difficult at times to do returns for the online shopping system ..           02:53 PM, 03rd Oct                   Mandeep                    ???           
 02:54 PM, 03rd Oct                 Fauzan                   we will try our best to update the order status as soon as possible           03:08 PM, 03rd Oct                 Fauzan                   Is there anything else I can help you with?           03:08 PM, 03rd Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/182070