Subject: Ticket Assigned - Conversation with Anonymous
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 03 Oct 2019 11:03:49 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anonymous Anonymous                    Hello           04:36 PM, 02nd Oct                   Anonymous                    I want to know the material of           04:36 PM, 02nd Oct                   Anonymous                    https://www.maxfashion.com/ae/en/Women/Clothing/Nightwear/Nighties/MAX-Printed-Sleep-Dress-with-Long-Sleeves-and-Pocket-Detail/p/161906051           04:36 PM, 02nd Oct                   Anonymous                    And also           04:36 PM, 02nd Oct                   Anonymous                    https://www.maxfashion.com/ae/en/Boys/Clothing/Nightwear/MAX-Striped-Raglan-Sleeves-T-Shirt-with-Jog-Pants/p/161254767           04:37 PM, 02nd Oct                   Anonymous                    Are these 2 fleece ? (For winter)           04:37 PM, 02nd Oct                   Anonymous                    It’s written synthetic and I don’t know what material is that           04:38 PM, 02nd Oct                   Anonymous                    And also need to know your refund policy for online purchases           04:39 PM, 02nd Oct                   Anonymous                    in case i paid by card or cash on delivery and want to make a refund , do you refund the full amount of money or no?           04:40 PM, 02nd Oct                 Fauzan                   Hi, Thank you for contacting us. i'm Fauzan . i will be happy to help you.           02:32 PM, 03rd Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           02:32 PM, 03rd Oct                 Fauzan                   You can return online purchases through the below three channels:

You can contact our customer support team on 800-MAXUAE (800-629823) to book a return and to be notified of the refund amount based on our return policy.

You can now drop off your Max returns at any max stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           02:45 PM, 03rd Oct                 Fauzan                   Is there anything else I can help you with?           02:45 PM, 03rd Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           03:00 PM, 03rd Oct                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:03 PM, 03rd Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/182046