Subject: Ticket Assigned - Conversation with zainab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Oct 2019 08:32:13 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zainab zainab                    hey           03:16 PM, 02nd Oct                   zainab                    i ordered this set and i got another set of color           03:16 PM, 02nd Oct                   zainab                             03:17 PM, 02nd Oct                   zainab                             03:17 PM, 02nd Oct                 Fauzan                   Hi, Thank you for contacting us. i'm Fauzan . i will be happy to help you.           12:06 PM, 03rd Oct                 Fauzan                   We are very sorry to hear that you have received an incorrect product and we apologise for the inconvenience caused. We would like to assure you that this is not typical of the experience we offer and to correct this we have an easy return policy. You can return online purchases through the below three channels:

· You can contact our customer support team on 800-MYCP (800-6927)‎ to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (centerpoint) store across the UAE.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centerpoint) store in the UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:16 PM, 03rd Oct                 Fauzan                   Is there anything else I can help you with?           12:16 PM, 03rd Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           12:23 PM, 03rd Oct                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:31 PM, 03rd Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/181757