Subject: Ticket Assigned - Conversation with Anonymous
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 02 Oct 2019 10:38:18 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anonymous Anonymous                    Hi how are you sir           08:22 PM, 01st Oct                   Anonymous                    I wanna return my product           08:23 PM, 01st Oct                   Anonymous                    I from India           08:23 PM, 01st Oct                 Fauzan                   Hi, Thank you for contacting us. i'm Fauzan . i will be happy to help you.           02:30 PM, 02nd Oct                 Fauzan                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.
Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.
You can return online purchases through the below three channels
You can contact our customer support team on  800-SHOEMART (800-74636278)‎  to book a return and to be notified of the refund amount based on our return policy.
You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.
You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             02:33 PM, 02nd Oct                 Fauzan                   Is there anything else I can help you with?           02:33 PM, 02nd Oct                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:37 PM, 02nd Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/180259