Subject: Ticket Assigned - Conversation with Guest
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 02 Oct 2019 05:36:51 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Whats the return policy on these sale items?           04:10 PM, 01st Oct                 Fauzan                   Hi, Thank you for contacting us.           09:20 AM, 02nd Oct                 Fauzan                   Currently, you return  Centrepoint/Splash store within 14 days from the collection/delivery date providing that the item is available in the store.
Wrong products delivered cannot be exchanged, however, a return and refund can be done.
You can return online purchases through the below three channels:
You can contact our customer support team on 800-SPLASH (800-775274)‎ to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Splash returns at any Centrepoint and Splash stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           09:22 AM, 02nd Oct                 Fauzan                   any other inquiry that you need for help           09:31 AM, 02nd Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           09:34 AM, 02nd Oct                 Fauzan                   Sorry I did not receive any response from you.

I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           09:36 AM, 02nd Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/179716