Subject: Fwd: Agents Details
From: Urvika Chaudhary <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 30 Sep 2019 23:14:15 -0700 (MST)

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jessie Caparas" <[email-masked]> 
To: "Navinkumar Murthi" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Tuesday, October 1, 2019 11:43:13 AM 
Subject: RE: Agents Details 

Hi Saurabh/Urvika, 

Can you please let the agents run the network diagnostics? 

[ https://web.freshchat.com/diagnostics/html/index.html | https://web.freshchat.com/diagnostics/html/index.html ] 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

From: Navinkumar Murthi [mailto:[email-masked]] 
Sent: Tuesday, October 01, 2019 10:12 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>; Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Subject: Re: Agents Details 

External email sender, please take precaution. 

Hello Jessie, 

May I know if only those agents are facing this issue in specific? 

Can you please try running this Network diagnostics and share the results with us so that we can understand the issue better here? 
[ https://web.freshchat.com/diagnostics/html/index.html | https://web.freshchat.com/diagnostics/html/index.html ] 

We'll look into this from our end as well, Jessie. 

Thank you. 

Regards, 
Navin 

On Tue, Oct 1, 2019 at 11:09 AM Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Navin, 

Our outsource team is Noida is having issues connecting to FRESHCHAT. 

The internet is working but agents are not able to connect. 

Find the attached screenshot and help us check why this is happening. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

From: Seeta Seeta [mailto: [ mailto:[email-masked] | [email-masked] ] ] 
Sent: Sunday, September 29, 2019 11:54 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Agents Details 

External email sender, please take precaution. 

Hi Jessie, 

Below are the agent's details. 

	

Agents Name 	

Email Addess 

Seeta Kunwar 	

[ mailto:[email-masked] | [email-masked] ] 

Fauzan Musalman 	

[ mailto:[email-masked] | [email-masked] ] 

Jalal Mohammed 	

[ mailto:[email-masked] | [email-masked] ] 

Mohammad Shafeeque 	

[ mailto:[email-masked] | [email-masked] ] 

Zafir Fadul 	

[ mailto:[email-masked] | [email-masked] ] 

Ribhu Vrat 	

[ mailto:[email-masked] | [email-masked] ] 

Abhishek Chugg 	

[ mailto:[email-masked] | [email-masked] ] 

Muhammad Shameer 	

[ mailto:[email-masked] | [email-masked] ] 

Apoorv Joshi 	

[ mailto:[email-masked] | [email-masked] ] 

Rajan Verma 	

[ mailto:[email-masked] | [email-masked] ] 

Ahmad Daher 	

[ mailto:[email-masked] | [email-masked] ] 

Shakeeb Arsalan 	

[ mailto:[email-masked] | [email-masked] ] 

Abdelkrim Allel 	

[ mailto:[email-masked] | [email-masked] ] 

Thanks & Regards, 

Seeta Kunwar 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

-- 

Thanks and Regards, 

	

[ https://www.freshworks.com/ ] 	

Navin Kumar 

Product Specialist 

[ mailto:[email-masked] | [email-masked] ] [ http://www.freshdesk.com/ | www.freshworks.com ] 

The content of this e-mail is confidential and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this e-mail by mistake, please reply to this e-mail and follow with its deletion. If you are not the intended recipient, please note that it shall be considered unlawful to copy, forward or in any manner reveal the contents of this e-mail or any part thereof to anyone. Although Freshworks has taken reasonable precautions to ensure no malware is present in this e-mail, Freshworks cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments. 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com