Subject: Issue with my credit
From: Seeta Seeta <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 28 Sep 2019 07:06:51 -0700 (MST)

Hi Shababe, 

Thank you for your response. 

Could you please help us what action we have to take where in the return the credits is not coming back to customer's account. 

Awaiting for your response. 

Regards, 
Seeta Kunwar 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 28 September, 2019 19:18:29 
Subject: RE: Issue with my credit 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] Thanks for highlighting, 

I already escalated this issue with our team - [ https://landmark.atlassian.net/browse/REL-66425 | 
https://landmark.atlassian.net/browse/REL-66425 ] 

Thanks & Regards, 

Shababe Quamar 

T: +97145174278 

M: +971554433491 

From: Seeta Seeta <[email-masked]> 
Sent: Saturday, September 28, 2019 5:42 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Issue with my credit 

External email sender, please take precaution. 

Hi Team, 

With the reference email address [ mailto:[email-masked] | [email-masked] ] customer's most of the orders was placed for zero value as he is using his credits to place the orders. But it's kinda strange still he is having 2240.919 credits in his account. 

6443398828 on this order he return some item from his order but the money is not credited to his My Credit account. 

Could you please check this customer as it's seems suspicious. 

Thanks & Regards, 

Seeta Kunwar 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 28 September, 2019 17:07:01 
Subject: issue 

Hi Seeta, 

Please check the costumer orders and my credit balance 

Customer ID: [ mailto:[email-masked] | [email-masked] ] 

Ticket: 150289 

Regards, 

Fauzan 

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