Subject: Re: Arabic Language Test - ammar algalal
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Fri, 27 Sep 2019 00:28:41 -0700 (MST)

Hi 

Rating for arabic 8 out of 10 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "HR" <[email-masked]> 
Sent: Friday, 27 September, 2019 12:53:18 
Subject: Fwd: Arabic Language Test - ammar algalal 

Hi 

Please evaluate this applicant 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, 27 September, 2019 12:30:21 
Subject: Fwd: Arabic Language Test - ammar algalal 

Hi, 

Please get this test evaluated internally. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "ammar algalal" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Thursday, 26 September, 2019 12:36:04 
Subject: Arabic Language Test - ammar algalal 

		Foreign Language Screening Test 	Name 	ammar algalal 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	i will apologize to him for inconvenience caused to him then ask him to give me a minute to solve it then i will try to contact the delivery man and correct the address and ask him how much time he will take to reach the destination then i will come back to the customer and thank him for waiting and tell him there was a mistake in the address and i have solved it so the delivery will reach soon . 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	well, my name is Ammar Al-Galal 27 years old and i am single ,I studied bachelor 
of information system at future university in Yemen and graduated in 2014 then I moved to India for completing my master degree which i finished it in 2017 from Azad collage Aurangabad , currently i am doing Phd in the same field at BAMU university , 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	خدمه العملاء الجيده هي تلك التي تجعل العميل راضي عن الخدمه ولكن خدمه العملاء الممتازه هي تلك التي تجعل العميل راضي ووفي للشركه 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	ان لغتي الام هي العربيه وذلك يساعد كثيرا في فهم متطلبات العميل 
لغتي الانجليزيه ليست ممتازه ولكن استطيع اداره ذلك وكسب المهارات المطلوبه في وقت قياسي 
ايضا مقيم في الهند ولا احتاج اوراق عمل 
لدي القدره في التعامل مع الاخرين 
مهارات الاتصال عندي جيده وذلك سوف يساعدني في العمل 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	سوف اتكلم عن مدينه مومباي 
مومباي مدينه جميله ولديها شاطئ جميل وهي تعتبر المدينه الاقتصاديه للهند وفيها عده متاحف واماكن سياحيه للزياره مثل بوابه الهند ولكنها تعني من الازدحام المروري بالاضافه الى درجه الحراره المرتفعه مع الرطوبه اما بالنسبه لسكان مومباي فهم ودودون وتستطيع التكيف معهم 
كتبت لكم باختصار انطباعي عن مدينه مومباي