Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 26 Sep 2019 14:46:12 +0000 (UTC)

Hi Fauzan Musalman,  The customer has responded to the ticket.  Returns  Ticket comment <div style="direction: ltr">
<div>Hi Abhi,</div>
<div style="direction: ltr">May I know which store it is ? </div>
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<div style="direction: ltr">Thanks &amp; Regards </div>
<div style="direction: ltr">Rohit</div>
<div style="direction: ltr">Mob+966547299710</div>
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<div style="direction: ltr">Get <a href="https://aka.ms/qtex0l" rel="noreferrer">Outlook</a> for iOS</div>
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<div>From: Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, September 26, 2019 6:40 PM<br>
<b>To:</b> Rohitash Kalra<br>
<b>Cc:</b> Escalations Dxbteam; Max; Alghamdi Mohammed; Osama Al Malawani; Hussam Fahim<br>
<b>Subject:</b> RE: [#157265] - Returns | Customer Complaint | 6443927406
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<div class="MsoNormal">Dear Rohitash,</div>
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<div class="MsoNormal">The store handed over the parcel to the customer, without fulfilling the same on Sahla.</div>
<div class="MsoNormal">Now the customer wants a refund and it cannot be done without the fulfillment.</div>
<div class="MsoNormal">Please inform store to fulfill the store immediately and going forward, adhere to the process to avoid such complaints.</div>
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<b><span style='font-size:10.0pt; font-family:"Arial",sans-serif'>Thanks and Regards,</span></b><br>
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<b><span style="font-size:10.0pt">Abhilash Kuttalam</span></b><br>
<b><span style="font-size:10.0pt">Max Fashion</span></b> </div>
<div class="MsoNormal"><b><span style="font-size:10.0pt">Riyadh Gallery Mall, Gate No. 1A, 3<sup>rd</sup> Floor,</span></b></div>
<div class="MsoNormal"><b><span style="font-size:10.0pt">Kingdom of Saudi Arabia</span></b></div>
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<b><span style="font-size:10.0pt">Phone – 0112078292 (Extn 3512)</span></b><br>
<b><span style="font-size:10.0pt">Mob: +966 540 235 455 / +966 596 205 502</span></b><br>
<b><span style="font-size:10.0pt">URL: </span></b><a href="http://www.landmarkgroup.com/" rel="noreferrer"><b><span style="font-size:10.0pt">www.landmarkgroup.com</span></b></a>
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<b>From:</b> Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, September 13, 2019 12:00 PM<br>
<b>To:</b> Alghamdi Mohammed &lt;[email-masked]&gt;; Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#157265] - Returns</div>
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<b><i><span style="font-size:13.5pt; color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>ticket<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/157265" rel="noreferrer">#157265</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>With reference to order ID:<strong><span style='font-family:"-apple-system",serif'>6443927406</span></strong></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Customer has been collected the order and want to return an items, but he is unable to return because the status is (<strong><span style='font-family:"-apple-system",serif'>Ready
 For Pick-Up</span></strong>).</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Kindly update the status ASAP.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Fauzan   </span></div>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>157265:1125156</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'></span>
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