Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Sep 2019 06:46:40 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Jessie,</div>
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<div class="MsoNormal">Please proceed with the refund.</div>
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<div class="MsoNormal">Regards,</div>
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<b><span style="color:#1A1A1A">Hamza Hafeez</span></b><span style="color:black"></span>
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<div class="MsoNormal"><b><span style="color:#1A1A1A">Customer Support / e-Commerce Executive</span></b></div>
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<div class="MsoNormal"><span style="color:black"><img width="218" height="44" style="width:2.2708in;height:.4583in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0OTg5NDQ0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.U6he8ALqC2vGFnIpEefdiY9I8_j_ARq07HxemyyZkis" alt="SHOEMART LOGO-ENG"></span></div>
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<span style="color:#1A1A1A">Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates</span><span style="color:black"></span>
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<span style="color:#1A1A1A">Tel: +971 4 517-3209   Mobile: +971 50 483 9600</span><span style="color:black"></span>
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<div class="MsoNormal"><span style="color:black">Shop online at: <a href="http://www.shoemartstores.com/" rel="noreferrer"><span style="color:#0563C1">www.shoemartstores.com</span></a></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, September 25, 2019 10:44 AM<br>
<b>To:</b> Hamza Hafeez &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Ali Waqar &lt;[email-masked]&gt;; Ksaconloc Returns &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Returns<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><span style="color:#1F497D">Hi Hamza,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">This is another return issue which is missing.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">The customer claims it was collected from them, however, upon checking with the Aramex team and the warehouse, no items were collected or received.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">The total refund is SAR 81.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">161352281</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">161344897</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">This return was requested since May 2019 and this case was raised to customer support last month.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">We don’t want the customer to wait any longer and we want to proceed with the refund for this case.</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Thank you and Kind Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Jessie Caparas</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:#0563C1">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">T: +97145172087</span></div>
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<b>From:</b> Ali Waqar [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> Thursday, August 15, 2019 5:28 PM<br>
<b>To:</b> Ksaconloc Returns &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="color:#1F497D">Dear,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Will check and advise you AWB return AWB.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Thx..</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> <u>ALI WAQAR</u></span></b></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>Operation supervisor</span></div>
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<b><u><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:red'>Aramex International</span></u></b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:red'>
</span><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>- Riyadh office</span>
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<b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>Office no</span></b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>.
</span><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#222222'>9200 27447</span>
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<b>From:</b> Ksaconloc Returns &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, August 15, 2019 4:05 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ali Waqar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Returns</div>
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<div class="MsoNormal">Hi Team.</div>
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<div class="MsoNormal">We have not received the below mention AWB from ARAMEX side</div>
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<a id="OWAAMA46AC256560B4F23BE7A3CD5C0F4E144" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ali Waqar</span></a> please check and update</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Ratheesh.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, August 15, 2019 3:52 PM<br>
<b>To:</b> Ksaconloc Returns &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The return AWB: 45024414385.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Your Friends</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The Support Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Rayan.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 15 Aug at 4:41 PM
<span class="separator">, Ksaconloc.returns &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please share return AWB</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ratheesh.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, August 15, 2019 1:45 PM<br>
<b>To:</b> Ksaconloc Returns &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: Returns</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F119746&amp;data=02%7C01%7CAliW%40aramex.com%7C3ab57e515f4e4f66596508d72181354d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637014711164094586&amp;sdata=6PtSmpVit0%2FGOzJFR%2BU1RoH4leZl8OgnulVK3JH%2B86w%3D&amp;reserved=0" rel="noreferrer">
#119746</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer did a return request on 15\5\2019 and the courier team collect the items from him.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">However the return status is still showing (submitted to warehouse) until now,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">and the customer is asking where is my refund why I didn't take it until now.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly advice us what to reply to the customer &amp; do the refund ASAP.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The order NO: 6633766242. The items ID: 161352281, 161344897.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Your Friends</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The Support Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Rayan.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>119746:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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www.landmarkgroup.com</a> </span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/119746