From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Abdelkrim Allel <[email-masked]>
Date: Tue, 24 Sep 2019 02:06:07 -0700 (MST)

Thank you for reaching out to us, sorry for the delay in response. 

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We can see that your order # was placed on ... and has not yet been delivered. Certainly, there is a delay in delivering the order and we sincerely apologise for this. We have now contacted our concerned team to check what is the issue for delay and the correct order status. As soon we have an update on this, we will get back to you instantly. 

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We appreciate your efforts in reporting this to us and thank you for your patience. Please get back to us for any further assistance. 

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Your Friends, 

The Support Team