Subject: Fwd: Arabic Language Test - Javed Akhtar
From: HR Livesalesman <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 24 Sep 2019 01:15:01 -0700 (MST)

Hi, 

Can you please evaluate this test for Arabic? 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Javed Akhtar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, 21 August, 2019 00:48:37 
Subject: Arabic Language Test - Javed Akhtar 

		Foreign Language Screening Test 	Name 	Javed Akhtar 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First I will listen to his complaint carefully then apologize to such things happened to him and try to make realise him that such things will never happen to him again by giving him some safisfactiory and valid points owing to late delivery and finally promise him to give me some time for quick delivery as soon as possible and in last thank him for patience and cooperation and give him good remarks about his personality in order to make him happy and joyful. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am from educational background, my family is a educated family, I grow up in such environment and I got education in best institutions which is a great fourtunate for me, despite that I faced a lot of financial problems but I never lost my patience and didn't give my hardworking but kept trying to find good opportunity in my life to grow my personality further batter and batter and make my life such to achieve that ultimate goal which is beyond but not impossible. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	According to my best understanding, customer service can only be better when it is good in dealing with its customers frankly and smoothly in a respectable manner to win their hearts and minds otherwise sometimes good wins and great loses. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	عندي موجود وصول الإيجابية تجاه الزبائن عندما أتكلم معهم حول البيع والشراء، أنا امتلك صلاحية التسلية للزبائن حول أي مشكلة واجهوها وصلاحية حلها آنذاك،عندما أتكلم مع الزبائن حول أي شئ أحاول أن تغلب عليهم حول شئ ما قدم مني للبيع والشراء لكي يثقون بما أقول لهم،أنا أستمع إلي شكاوى الزبائن حول أي شيء ما كان بغاية من الدقة وأحلها لهم ما يطمئنون عليه ولا أمل في الاستماع والحل ، الزبائن هو الهدف الأساسي في خدمة العملاء لذلك أنا مؤهل للفت أنظارهم بكلام معسول وعرض جذاب وتسلية الجواب. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	مدينة دلهي عاصمة الهند هي التي احتضنت الحضارات والثقافات في تربتها على ممر العصور والظهور وهذه هي المدينة التي شاهدة عيان على دمار 
الحضارات والثقافات ولذلك يقال أنها هي في الحقيقة هي الذكريات لمتعددي الحضارات والثقافات، والآثار التاريخية والمباني الشامخة ذات السحاب هي التي تنطق بلسان تلك الحضارات وتذكر كل ما حدث في هذه المدينة التاريخية،فقي هذة المدينة القلعة الحمراء على ذلك من الشاهدين والمسجد الجامع من الناطقين بها ، والآثار التاريخية والمقابر والقبور والمساجد التاريخية من المتحدثين التي هي منارة من شاهدي الحضارات والثقافات والتي قامت على مضي العصور بشأن من الفخر والاعتزاز والحماسة والعبرة .