Subject: [JIRA] (REL-67161) cancellation rejected /// order ID 6635973182
From: "Rajesh M (Jira)" <[email-masked]>
To: "fauzan musalman" <[email-masked]>
Date: Tue, 24 Sep 2019 07:35:26 +0000

Rajesh M *made 1 update* and *added 1 new comment*.
REL-System Reliability Engineering - Landmark/REL-67161 cancellation rejected /// order ID 6635973182 

Rajesh M *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiZjJhZWYwZDY2ZDdmNDdjZDk5MTcwNTg5MDAzNjE4MDciLCJwIjoiaiJ9 )

/

REL-67161 ( https://landmark.atlassian.net/browse/REL-67161?atlOrigin=eyJpIjoiZjJhZWYwZDY2ZDdmNDdjZDk5MTcwNTg5MDAzNjE4MDciLCJwIjoiaiJ9 )

cancellation rejected /// order ID 6635973182 ( https://landmark.atlassian.net/browse/REL-67161?atlOrigin=eyJpIjoiZjJhZWYwZDY2ZDdmNDdjZDk5MTcwNTg5MDAzNjE4MDciLCJwIjoiaiJ9 )
Updates
Rajesh M 11:32 AM GST Status: To Be Assigned Hybris Resolved
Comments
Rajesh M 11:32 AM GST

reply from payfort
=============

Good morning and thank you for your email.
​
Following your request, please note that we have processed the VOID on the Authorized amount to effectively release the amount back to the cardholder.
​
However, the system could not recognize the transaction in the system anymore. Ideally, a transaction that was authorized and not actioned within 7 days are automatically canceled/ amount released back to the cardholder.
​
Please advise the customer to contact their bank using the original transaction reference to help them track the funds. The RRN/ reference is 915623473257

View issue ( https://landmark.atlassian.net/browse/REL-67161?atlOrigin=eyJpIjoiZjJhZWYwZDY2ZDdmNDdjZDk5MTcwNTg5MDAzNjE4MDciLCJwIjoiaiJ9 )

We’re improving email notifications. Learn more ( https://confluence.atlassian.com/pages/viewpage.action?pageId=966663831 ) or let us know what you think ( https://surveys.atlassian.com/jfe/form/SV_9X3zi1X4q1gKsqF ).
Get Jira notifications on your phone! Download the Jira Cloud app for Android ( https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&referrer=utm_source%3DNotificationLink%26utm_medium%3DEmail ) or iOS ( https://itunes.apple.com/app/apple-store/id1006972087?pt=696495&ct=EmailNotificationLink&mt=8 ).

We’re improving email notifications. Learn more ( https://confluence.atlassian.com/pages/viewpage.action?pageId=966663831 ) or let us know what you think ( https://surveys.atlassian.com/jfe/form/SV_9X3zi1X4q1gKsqF ).
Get Jira notifications on your phone! Download the Jira Cloud app for Android ( https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&referrer=utm_source%3DNotificationLink%26utm_medium%3DEmail ) or iOS ( https://itunes.apple.com/app/apple-store/id1006972087?pt=696495&ct=EmailNotificationLink&mt=8 ).