Subject: Re: Arabic Language Test - Hamdy Elshahat
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Mon, 23 Sep 2019 23:08:17 -0700 (MST)

Hi, 

Rating him 8 out of 10 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 24 September, 2019 11:25:31 
Subject: Fwd: Arabic Language Test - Hamdy Elshahat 

Please evaluate 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "CHANDAN Kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, September 24, 2019 12:50:00 AM 
Subject: Arabic Language Test - Hamdy Elshahat 

		Foreign Language Screening Test 	Name 	Hamdy Elshahat 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First, I will apologize for the delay, second I will try to get the correct address indirectly without letting him know I made a mistake, then I will tell him either the order on the way or there is an accident and we have just sent another delivery. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	When I received a bachelor degree in management information system in 2011with No1 graduation project, I had been working for Adminstrative prosecution authority justice department and went through different positions. 
being responsible for judicial training center taught me lots since I had to organize events and inform prosecutors all the needed information for attending the training, as well as being head of analytics and query section with highly confidential information for the government has a huge impact on me. 
Also dealing with customer in some stores 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	فهم وتحديد متطلبات العميل وما اذا كانت هناك اية مصاعب تواجهه، وبالتالي العمل على حلها يجعل خدمة العملاء جيدة. 
اما متابعة العملاء والتاكد من راحتهم ومساعدتهم في استغلال المنتج افضل استغلال يجعل الخدمة ممتازة. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1. محب لتجربة وتعلم المزيد في جميع نواحى الحياة. 
2. اجيد التعامل مع مختلف الشخصيات. 
3. مهارات التواصل والقدرة على ايجاد نقاط مشتركة والبعد عن مواضبع خلاف. 
4.البحث الدائم عن التحديات 
5. ابحث عن تجارب في بلدان مختلفة مما يزيد حماسي بشكل استثنائي. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	بالرغم من عودتى قريبا من رحلتي الى لبنان الا اننى ساتحدث عن زيارتي لاسوان لما فيها من اختلاف وحضارة ولما فيها من طباع سكانها المعروفين بالطيبة والود فقد زرتها منذ حوالي ثلاث سنوات او اكثر قليلا وانتقلت منها لمدينة الاقصر التي تحتوي على ثلث اثار العالم واثناء الرحلة زرت معابد عدة منها فيله وادفو ووادي الملوك، وكانت لهذه الرحلة تاثير عميق علي شخصيتي حيث انني امتلئت حماس وطاقة وفرحة بما رايته من فن وعمارة وعظمة اجدادي مما يجعلنى اود الاقتداء به.