Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Sep 2019 08:22:27 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.    Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Dear Sujeewa,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Kindly share customer contact details.</span></div>
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<div class="MsoNormal" style="text-autospace:none"><i><span lang="EN-GB" style='font-size:11.0pt;font-family:"Tms Rmn","serif";color:#1F497D;mso-fareast-language:EN-GB'>Regards,</span></i></div>
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<div class="MsoNormal" style="page-break-after:avoid;text-autospace:none"><b><i><span style='font-size:17.0pt;font-family:"Calibri","sans-serif";color:purple;mso-fareast-language:EN-GB'>Jamshid Kurikkal</span></i></b></div>
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<b><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#5F5F5F;mso-fareast-language:EN-GB'>FWH-BURAIDA</span></b><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'> -<b>INCHARGE</b></span><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span></i>
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<b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Mobile</span></b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#777777'>: +966 54 918 4267</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><br>
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</span><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#1F497D'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#767171'></span>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img width="403" height="66" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0OTI1MzgyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0E8LfREvNybrhMYBiTGoWczXQt4OU_5vJwzfjn-U-oc" alt="MER -logo-01"></span></div>
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<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><span style="font-size:11.0pt;color:#5D6061;text-decoration:none"><img width="20" height="20" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0OTI1MzgyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.R_XvJ8THAtqUDgPEWBN1Q-NBRyi9fr4UsBFcQCAbm1I" alt="cid:[email-masked]"></span></a><span style="font-size:11.0pt;color:#1F497D"> </span><a href="@LandmarkArabia" rel="noreferrer"><span style="font-size:11.0pt;color:#5D6061;text-decoration:none"><img width="20" height="20" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0OTI1MzgyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2wXhZCfps9moT3GSevxTOmHsiijj9YXu5LthRRLPlH8" alt="cid:[email-masked]"></span></a><span style="font-size:11.0pt;color:#1F497D"> </span><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#777777;text-decoration:none'><img width="20" height="20" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0OTI1MzgyOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RbpxC1Y4u9oW_QHefqqD_wF75Q6NVN6oW9wqLBNXaug" alt="http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png"></span></a><span style="color:#1F497D"></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Sujeewa Hurbert
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<b>Sent:</b> Monday, September 23, 2019 8:02 AM<br>
<b>To:</b> Jamshid Kurikkal; Feederwarehouse Buraidah<br>
<b>Cc:</b> Escalations Dxbteam; Centrepoint<br>
<b>Subject:</b> RE: [#163245] -6445357850</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Dear Jamsheed,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Please make arrangements for the subject order assembly as per the trial mail.</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Thanks &amp; regards,</span></div>
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<span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Sujeewa Hurbert</span><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Babyshop Nursery Warehouse</span></div>
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<b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Ext</span></b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#777777'>: 3783 ,
<b>Mobile</b>: +966 57 0583517</span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Email</span></b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#777777'>:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#767171'></span>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;text-decoration:none'><img width="192" height="44" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0OTI1MzgyOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cGja9vYlIv_1kgmgrqUQAWYDJlkTx4a5nEhADWYL5Zk" alt="cid:[email-masked]"></span></a><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span>
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<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><span style="color:#5D6061;text-decoration:none"><img width="20" height="20" id="_x0000_i1026" src="cid:[email-masked]" alt="cid:[email-masked]"></span></a><span style="color:#1F497D"> </span><a href="@LandmarkArabia" rel="noreferrer"><span style="color:#5D6061;text-decoration:none"><img width="20" height="20" id="Picture_x0020_3" src="cid:[email-masked]" alt="cid:[email-masked]"></span></a><span style="color:#1F497D"> </span><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#777777;text-decoration:none'><img width="20" height="20" id="Picture_x0020_2" src="cid:[email-masked]" alt="http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png"></span></a><span style="color:#1F497D"></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Centrepoint [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> Monday, September 23, 2019 6:11 AM<br>
<b>To:</b> Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sujeewa Hurbert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Basheeruddin
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#163245] -</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:#183247'>ticket <a href="https://landmarkgroupservice.freshdesk.com/a/tickets/163245" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">#163245</span></a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:#183247'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:#183247'>With reference to order ID: <strong><span style='font-family:"Segoe UI","sans-serif"'>6445357850</span></strong>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:#183247'>Item ID: <strong><span style='font-family:"Segoe UI","sans-serif"'>161716996 - - Juniors Speedwell Baby Car Seat</span></strong>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:#183247'>The delivery has been done, and customer informing us  that no one came to assemble the item and he is unable to do that.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:#183247'>Kindly check on this and arrange a quick assembly for customer.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:#183247'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:#183247'>Fauzan<span class="fr-marker">​​</span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>163245:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>
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