Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 20 Sep 2019 10:35:48 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Now the app at least it's open but i can't open my account </div>
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<div>On Fri, Sep 20, 2019, 2:33 PM Samar Hamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Yayyyyy thanks for your reply now it's working </div>
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<div dir="ltr" class="gmail_attr">On Fri, Sep 20, 2019, 2:20 PM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Sou Eldahmy,</div>
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<div dir="ltr">Thank you for reaching out to us, apologies for the delay in response.<br><br>We are really sorry to hear that you are not able to place your order due to an error on the website/app. We can completely understand how disappointing something like this can be. This may happen due to a number of issues with the app or website however we have seen this getting fixed with some simple steps.<br><br>You can simply clear your app or browser's cache or app data and uninstall the app. You can then re-install the app with the latest version and the issue should be fixed. If you still face the same error, please take a screenshot of the error page, App version OS version, mobile model and attach it with the email you send us and we will ensure this gets fixed at the earliest.<br><br>Thank you for all the patience and understanding, apologies for the inconvenience. Please reach out to us for any further assistance.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/164797