Subject: New Reply Received - ORDER NOT YET RECEIVED
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 20 Sep 2019 06:32:06 +0000 (UTC)

Hi Fauzan Musalman,  The customer has responded to the ticket.  ORDER NOT YET RECEIVED   Ticket comment <div>Good morning, </div>
<div><br></div>
<div>Writing again to inform all involved that my order is still yet to be delivered. </div>
<div>This is unfair!  I placed this order on the 5th of September. A delivery that was meant to take 4-5working days is now 12 working days and counting! </div>
<div>I place orders from various retail  stores around the world and haven’t been experienced anything like this before. </div>
<div>My account has been debuted for the order DHS 288 since the 5th of September. You have my money and goods while I have nothing as @ now.</div>
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<div>As stated in my last email I am back in my home country and currently not reachable on my mobile no +971554467753. However I have instructed someone named  Mr Kehinde reachable on +971 522646080 to collect delivery on my behalf. I spoke with him yesterday and he said no member of your ‘concerned ‘ team or courier company has called him regarding delivery of my order. </div>
<div>This has been a frustrating experience for me ! Like I said I haven’t experienced anything like this before in all my years of placing orders online from various stores around the world. </div>
<div>Will appreciate it if this is thoroughly looked at with appropriate action / steps taken to  KINDLY ensure delivery of my orders today or within the coming week. </div>
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<div>I anticipate your maximum cooperation on this matter . </div>
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<div>Regards, </div>
<div>Bukola .<br><br><div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 17 Sep 2019, at 11:36 AM, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;"><div dir="ltr"><div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word;">
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word;">Hi Bukola,</div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word;">​<br>
</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; margin-bottom: 0cm; font-variant: normal; letter-spacing: normal; font-style: normal; font-weight: normal; line-height: 14px; orphans: 2; widows: 2;"><font color="#000000" style="box-sizing: border-box;"><font style="box-sizing: border-box;"><font style="box-sizing: border-box; font-size: 10pt;" dir="ltr">hank you for reaching out to us,</font></font></font></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; margin-bottom: 0cm; font-variant: normal; letter-spacing: normal; orphans: 2; widows: 2;">
<font color="#000000" style="box-sizing: border-box;">​</font><br style="box-sizing: border-box;">
</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; margin-bottom: 0cm; font-variant-numeric: normal; font-variant-east-asian: normal; orphans: 2; widows: 2;"><font color="#000000" style="box-sizing: border-box;"><font dir="ltr" style="box-sizing: border-box;"><font dir="ltr" style="box-sizing: border-box;"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 10pt;">We can see that your order </span><strong dir="ltr" style="box-sizing: border-box; font-weight: 700;">9754589843</strong><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 10pt;"> was placed on<strong dir="ltr" style="box-sizing: border-box; font-weight: 700;"> </strong></span><strong style="box-sizing: border-box; font-weight: 700;">Sep 5, 2019</strong><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 10pt;" dir="ltr"> and has not yet been delivered. and we sincerely </span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13.3333px;">apologize</span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 10pt;" dir="ltr"> for this. We have now contacted our concerned team to arrange a quick delivery ASAP.</span></font></font></font></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; margin-bottom: 0cm; font-variant-numeric: normal; font-variant-east-asian: normal; orphans: 2; widows: 2;">
<font color="#000000" style="box-sizing: border-box;"><font dir="ltr" style="box-sizing: border-box;"><font dir="ltr" style="box-sizing: border-box;"><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 10pt;">​</span></font></font></font><br>
</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; margin-bottom: 0cm; font-variant: normal; letter-spacing: normal; font-style: normal; font-weight: normal; orphans: 2; widows: 2;"><font color="#000000" style="box-sizing: border-box;"><font style="box-sizing: border-box;"><font style="box-sizing: border-box; font-size: 10pt;">We appreciate your efforts in reporting this to us and thank you for your patience. Please get back to us for any further assistance.</font></font></font></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; margin-bottom: 0cm; font-variant: normal; letter-spacing: normal; orphans: 2; widows: 2;"><font color="#000000" style="box-sizing: border-box;">​</font></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; margin-bottom: 0cm; font-variant: normal; letter-spacing: normal; font-style: normal; font-weight: normal; orphans: 2; widows: 2;"><font color="#000000" style="box-sizing: border-box;"><font style="box-sizing: border-box;"><font style="box-sizing: border-box; font-size: 10pt;">Your Friends,</font></font></font></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; margin-bottom: 0cm; font-variant: normal; letter-spacing: normal; font-style: normal; font-weight: normal; orphans: 2; widows: 2;"><font color="#000000" style="box-sizing: border-box;"><font style="box-sizing: border-box;"><font dir="ltr" style="box-sizing: border-box; font-size: 10pt;">The Support Team</font></font></font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/158221