Subject: Fwd: KSA Split Shipments
From: Urvika Chaudhary <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Abhishek Chugg <[email-masked]>, Rajan Verma <[email-masked]>
Date: Thu, 19 Sep 2019 21:01:05 -0700 (MST)

Hi Team 
Please make sure that this is being followed. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jessie Caparas" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Abdullah" <[email-masked]>, "Ali Mkhaimer" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "Mohammad Tarabishi" <[email-masked]> 
Cc: "Nour Hanayneh" <[email-masked]>, [email-masked], "Escalations Dxbteam" <[email-masked]> 
Sent: Thursday, September 19, 2019 7:05:21 PM 
Subject: KSA Split Shipments 

Hi All, 

Please cascade to the team that we have Split Shipments which will happen specifically for orders in KSA. 

There are 2 warehouses for KSA: JEDDAH and RIYADH. 

Item/s from an order might come from both warehouses (in case one warehouse would not have that item available) which will cause SPLIT SHIPMENTS. 

The consignment details in HYBRIS will be split as well in case this happens. The customer will also have a confirmation upon check out. SMS will also be sent to the customer if the shipment will be split. 

In case of partial or missing shipment complaints – let’s keep this in mind and ensure we check the Consignment details in HYBRIS as well as the tracking ID. 

For any doubt, do not hesitate to get back to me. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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