Subject: New Reply Received - يوجد نقص في تركيب سرير
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Sep 2019 08:10:16 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  يوجد نقص في تركيب سرير  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><span style="color:#1F497D">Dear Team,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">When we contacted the customer on yesterday to assemble the part, customer first answered the phone &amp; disconnected.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Then our team tried several times to contact but there was no answer from him.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">So the part has been returned to warehouse &amp; need your support in contacting the customer &amp; to get a confirmation from him regarding the matter.</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Thanks &amp; regards,</span></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Sujeewa Hurbert</span><b><span style="color:#1F497D"></span></b>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Babyshop Nursery Warehouse</span></div>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Ext</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>: 3783 ,
<b>Mobile</b>: +966 57 0583517</span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Email</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>: [email-masked]</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#767171'></span>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="192" height="44" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0NjA2MjE1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.frvUhFc9AtrEY6gxxfOqsHuSxiyyq30dMkruT9a7vC8" alt="cid:[email-masked]"></span></a><span style="color:#1F497D"></span>
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<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0NjA2MjE1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ARN2VGv7BJo0HQEvtwlVUpk4UsoFdZwXrvJkleXvsy8" alt="cid:[email-masked]"></span></a><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span><a href="@LandmarkArabia" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0NjA2MjE1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.X_0fX2Rq5XnCSPULrvcc5t9p0bNISsoIYaN4XohcMXE" alt="cid:[email-masked]"></span></a><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777;text-decoration:none'><img width="20" height="20" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0NjA2MjE2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Gbm9suU36YP8zHUWNx0Qg4S3PQLIe8qDFgEhMiMPZYA" alt="http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png"></span></a><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'></span>
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<div>From: Sujeewa Hurbert <br>
<b>Sent:</b> Tuesday, September 03, 2019 12:26 PM<br>
<b>To:</b> Sachin Maheshwari &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Bswh Rydnursery &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> RE: [#142754] - 6441693949 <span style='font-family:"Arial",sans-serif'>
يوجد</span> <span style='font-family:"Arial",sans-serif'>نقص</span> <span style='font-family:"Arial",sans-serif'>
في</span> <span style='font-family:"Arial",sans-serif'>تركيب</span> <span style='font-family:"Arial",sans-serif'>
سرير</span>
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<div class="MsoNormal"><span style="color:#1F497D">Dear Sachin,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Actually our delivery team has provided wrong informations to the customer since the crib coming with a side rail to cover the gap.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">However we will make arrangements to replace a new item with full components ASAP.</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Thanks &amp; regards,</span></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Sujeewa Hurbert</span><b><span style="color:#1F497D"></span></b>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Babyshop Nursery Warehouse</span></div>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Ext</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>: 3783 ,
<b>Mobile</b>: +966 57 0583517</span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Email</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#767171'></span>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="192" height="44" id="Picture_x0020_1" src="cid:[email-masked]" alt="cid:[email-masked]"></span></a><span style="color:#1F497D"></span>
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<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" id="_x0000_i1026" src="cid:[email-masked]" alt="cid:[email-masked]"></span></a><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span><a href="@LandmarkArabia" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" id="Picture_x0020_3" src="cid:[email-masked]" alt="cid:[email-masked]"></span></a><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777;text-decoration:none'><img width="20" height="20" id="Picture_x0020_2" src="cid:[email-masked]" alt="http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png"></span></a><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'></span>
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<b>From:</b> Sachin Maheshwari <br>
<b>Sent:</b> Tuesday, September 03, 2019 10:28 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sujeewa Hurbert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#142754] - <span style='font-family:"Arial",sans-serif'>يوجد</span>
<span style='font-family:"Arial",sans-serif'>نقص</span> <span style='font-family:"Arial",sans-serif'>
في</span> <span style='font-family:"Arial",sans-serif'>تركيب</span> <span style='font-family:"Arial",sans-serif'>
سرير</span>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="text-decoration:none">@Sujeewa Hurbert</span></a>,</div>
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<div class="MsoNormal">Can you please check for this.</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Sachin</div>
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<div class="MsoNormal">+971 56 408 0342</div>
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<div class="MsoNormal">+971 4 517 5412</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 2, 2019 11:03 AM<br>
<b>To:</b> Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#142754] - <span style='font-family:"Arial",sans-serif'>يوجد</span>
<span style='font-family:"Arial",sans-serif'>نقص</span> <span style='font-family:"Arial",sans-serif'>
في</span> <span style='font-family:"Arial",sans-serif'>تركيب</span> <span style='font-family:"Arial",sans-serif'>
سرير</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​ticket #142754</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order No:
<strong><span style="font-family:-apple-system">6441693949</span></strong> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item ID:
<strong><span style="font-family:-apple-system">161655189 - - Delta Princeton Junction Convertible Crib and Changer.</span></strong>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer reported that one part of the item is missing (<strong><span style="font-family:-apple-system">a piece of wood</span></strong>). and the assembly team says there is no missing
 part in this item. customer has sent photo of the item. Kindly check on this and advise us what should we do in this case..</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Fauzan</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>142754:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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