Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Sep 2019 09:53:22 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Returns  Ticket comment <div id="composeWebView_editable_content" style="text-align: left;">
<div>مرحبا ماكس </div>
<div>شكراً لكم تم وصولو المندوب بالامس واسترجاع المنتج بصوره جيده ، نأمل منكم عدم التأخير بإرجاع المبلغ على بطاقتي . </div>
<div>شكرا جزيلاً </div>
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Sent from myMail for iOS<br>
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Monday, 9 September 2019, 7:58 AM +0300 from Max Fashion &lt;[email-masked]&gt;:<br>
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<div dir="rtl">مرحبا حنان،</div>
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<div dir="rtl">شكرا لتواصلك معنا.</div>
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<div dir="rtl">تقبلي كامل اعتذارنا على الازعاج الذي تسببنا به.</div>
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<div dir="rtl">الرجاء اعلامنا هل تم تسليم المنتجات لشريك النقل ارامكس أم لا .</div>
<div dir="rtl">شكرا لتعاونكم معنا.</div>
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<div dir="rtl">ملاحظة: إذا لم يتم الرد خلال 24 ساعة سيتم إغلاق القضية تلقائياُ.</div>
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<div dir="rtl">لا تترددي في التواصل معنا في حال وجود أي إستفسارات أخرى.</div>
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<div dir="rtl">أصدقائك</div>
<div dir="rtl">فريق الدعم</div>
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<div>On Fri, 6 Sep at 8:41 AM <span class="separator_mailru_css_attribute_postfix">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div dir="rtl">مرحبا حنان،</div>
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<div dir="rtl">شكرا لتواصلك معنا.</div>
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<div dir="rtl">تقبلي كامل اعتذارنا على التأخير والازعاج الذي تسببنا به.</div>
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<div dir="rtl">​لقد تم رفع طلب للجهات المختصة وسيتم ارجاع المنتجات خلال 2-3 أيام عمل وفي حال عدم استلام أي اتصال أو ارجاع المنتجات خلال الوقت المحدد الرجاء التواصل معنا مجددأ لكي يتم اتخاذ الاجراءات اللازمة.</div>
<div dir="rtl">شكرا لتعاونكم معنا ومقدرين تفهمكم.</div>
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<div dir="rtl">لا تترددي في التواصل معنا في حال وجود اي إستفسارات أخرى.</div>
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<div dir="rtl">أصدقائك</div>
<div dir="rtl">فريق الدعم</div>
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On Thu, 5 Sep at 1:52 PM <span class="separator_mailru_css_attribute_postfix">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-size:11.0pt;font-family:'Calibri',sans-serif;color:#1F497D">Thanks!</span></div>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-size:10.0pt;font-family:'Calibri',sans-serif;color:#1F497D">Thank you and Kind Regards,</span></div>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-size:10.0pt;font-family:'Calibri',sans-serif;color:#1F497D">Jessie Caparas</span></div>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-size:10.0pt;font-family:'Calibri',sans-serif;color:#1F497D">Email:
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<span style="color:#0563C1">[email-masked]</span></a></span></div>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-size:10.0pt;font-family:'Calibri',sans-serif;color:#1F497D">T: +97145172087</span></div>
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<div>From:<span style="font-size:11.0pt;font-family:'Calibri',sans-serif"> Ali Waqar [mailto:[email-masked]]
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<b>Sent:</b> Thursday, September 05, 2019 1:45 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#126387] - Returns</span> </div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-size:11.0pt;font-family:'Calibri',sans-serif;color:#1F497D">Dear,</span></div>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-size:11.0pt;font-family:'Calibri',sans-serif;color:#1F497D">Well noted will do the needful for pickup.</span></div>
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<span style="font-size:7.5pt;font-family:'Verdana',sans-serif;color:black">I054CBB</span><span style="font-size:11.0pt;font-family:'Calibri',sans-serif;color:#1F497D"></span>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-family:'Calibri Light',sans-serif;color:black">Regards,</span></div>
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<div class="MsoNormal_mailru_css_attribute_postfix"><b><span style="font-family:'Calibri Light',sans-serif;color:black"> <u>ALI WAQAR</u></span></b></div>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-family:'Calibri Light',sans-serif;color:black">Operation supervisor</span></div>
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<b><u><span style="font-family:'Calibri Light',sans-serif;color:red">Aramex International</span></u></b><span style="font-family:'Calibri Light',sans-serif;color:red">
</span><span style="font-family:'Calibri Light',sans-serif;color:black">- Riyadh office</span>
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<b><span style="font-family:'Calibri Light',sans-serif;color:black">Office no</span></b><span style="font-family:'Calibri Light',sans-serif;color:black">.
</span><span style="font-family:'Calibri Light',sans-serif;color:#222222">9200 27447</span>
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<b><span style="font-size:11.0pt;font-family:'Calibri',sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:'Calibri',sans-serif"> Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, September 5, 2019 12:30 PM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ali Waqar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a><br>
<b>Subject:</b> Fwd: [#126387] - Returns</span> </div>
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<span style="font-size:10.0pt;font-family:'Calibri',sans-serif;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-size:10.5pt;font-family:'-apple-system',serif">Hi Ali,</span></div>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-size:10.5pt;font-family:'-apple-system',serif">Kindly ensure that the collection is done for this order.</span></div>
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Return AWB is 45034500346</span></div>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-size:10.5pt;font-family:'-apple-system',serif">Regards,</span></div>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-size:10.5pt;font-family:'-apple-system',serif">Jessie</span></div>
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<span style="font-size:10.5pt;font-family:'-apple-system',serif">On Thu, 29 Aug at 8:12 AM
<span class="separator_mailru_css_attribute_postfix">, Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:'-apple-system',serif;color:#183247">Hi Team,</span><span style="color:#183247"></span>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-size:10.5pt;font-family:'-apple-system',serif;color:#183247">With reference to tracking No: <strong><span style="font-family:'-apple-system',serif">45031394424</span></strong>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-size:10.5pt;font-family:'-apple-system',serif;color:#183247">We have updated the tracking number because the old one was invalid. Please check on this and arrange a quick pick up from the
 customer as soon as possible.</span></div>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-size:10.5pt;font-family:'-apple-system',serif;color:#183247">Regards.</span></div>
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<div class="MsoNormal_mailru_css_attribute_postfix"><span style="font-size:10.5pt;font-family:'-apple-system',serif;color:#183247">Fauzan</span></div>
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<span style="font-size:10.5pt;font-family:'-apple-system',serif"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">126387:1125156</span><span style="font-size:10.5pt;font-family:'-apple-system',serif">
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<a href="http://www.landmarkgroup.com" target="_blank" rel="noreferrer">
www.landmarkgroup.com</a> </blockquote>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/126387