Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 Sep 2019 05:29:13 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.    Ticket comment <div style="direction: rtl;">اشكر و اقدر لكم سرعة ردكم </div>
<br><div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br>Begin forwarded message:<br><br>
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<blockquote><div dir="ltr"><b></b></div></blockquote>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Zainab Al-Mokhtar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Date:</b> 3 September 2019 at 12:00:53 PM GMT+3<br><b>To:</b> "<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br>
</div>
<blockquote><div dir="rtl">

<div style="direction: rtl;">السلام عليكم </div>
<div style="direction: rtl;"><br></div>
<div style="direction: rtl;">شكرا لخدماتكم المميزة و السريعه </div>
<div style="direction: rtl;"><br></div>
<div style="direction: rtl;">ماهي سياسة الاستبدال او الاسترجاع اذا امكن ؟؟</div>
<div style="direction: rtl;"><br></div>
<div style="direction: ltr;">Greeting,</div>
<div style="direction: ltr;"><br></div>
<div style="direction: ltr;">Many thanks for your support and nice service.</div>
<div style="direction: ltr;"><br></div>
<div style="direction: ltr;">Could you please advise regarding your procedure of return to change.</div>
<div style="direction: ltr;"><br></div>
<div style="direction: ltr;">Regards,</div>
<div style="direction: ltr;">Zainab </div>
<div style="direction: ltr;"><br></div>
<br><div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br>On 1 Sep 2019, at 6:06 PM, Max Fashion &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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										رقم الطلب
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									<a href="https://www.maxfashion.com/sa/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_ar" style="display:inline-block;" rel="noreferrer">
									<img style=" border:0; margin:0;" alt=" Max logo" src="https://i1.lmsin.net/website_images/ar/current/emails/logo-max.png" width="90"></a>
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												<td colspan=" 2" style="padding:15px 0 0 0;">حمّل تطبيقاتنا الآن</td>
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												<a href="https://itunes.apple.com/ae/app/id1161312751" target="_blank" rel="noreferrer">
													<img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
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												<td align=" right" style="padding:5px 0 0 15px;">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_ar" target="_blank" rel="noreferrer">
												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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												<a href="https://itunes.apple.com/ae/app/id1161312751" style="text-decoration:none;color:#202020;" rel="noreferrer">ايفون</a>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_ar" style="text-decoration:none;color:#202020;" rel="noreferrer">اندرويد</a>
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<span class="navMenu">
													<a href="https://www.maxfashion.com/sa/ar/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_ar" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">النساء</a></span>
													<span class="navMenu">
													<a href="https://www.maxfashion.com/sa/ar/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_ar" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">الرجال</a></span>
													<span class="navMenu">
													<a href="https://www.maxfashion.com/sa/ar/department/girls?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_ar" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">البنات</a></span>
													<span class="navMenu">
													<a href="https://www.maxfashion.com/sa/ar/department/boys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_ar" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">الأولاد</a></span>
													<span class="navMenu">
													<a href="https://www.maxfashion.com/sa/ar/department/shoes?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_ar" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff; padding:10px 6px;word-wrap:normal;" rel="noreferrer">الأحذية</a></span>
													<span class="navMenu">
													<a href="https://www.maxfashion.com/sa/ar/inspiration?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_ar" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">الإلهام</a></span>
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<div style="font-family:Helvetica, Arial, sans-serif; font-size:24px; margin:0; padding:0; text-align:right; font-weight:bold; color:#202020; line-height:32px;">.شكرًا لاستلام طلبك</div>
                            <div style="font-family:Helvetica, Arial, sans-serif; font-size:16px; margin:0; padding:10px 0 0 0; line-height:22px; text-align:right; font-weight:normal; color:#202020;direction: rtl;">مرحبًا Zainab O. Almukhtar لقد قمت باستلام طلبك رقم <span style="color:#00b9e5;"><a href="https://www.maxfashion.com/sa/ar/my-account/order/6443368764?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_ar" style="color:#00b9e5; text-decoration:none" rel="noreferrer">6443368764</a></span>  من المتجر الذي أخترته بنجاح. نتمنى لك يومًا سعيدًا</div>
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						<td align="center" style="padding:0 0 0 0;"><div style="margin:0;padding:25px 0 15px 0;font-family:Helvetica, Arial, sans-serif; font-size:16px; color:#242428; text-align:right; font-weight:bold;">تفاصيل الطلب</div></td>
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							<td width="30%" align="left" style="padding-left:10px;"><div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">الكميّة التي تم شحنها</div></td>
							<td width="40%" style="padding-right:15px;" align="right"><div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">الوصف</div></td>
							<td width="28%" style="padding-right:15px" align="right"><div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">المنتجات</div></td>
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									       <strong> ماكس </strong>
									    </span>
									        <br>
									    									      <strong> تيشرت سادة بياقة مستديرة وأكمام قصيرة </strong>
									    									        <br>
									     										     											     											         <span style="line-height:22px;font-size:14px;color: #3d4648; font-weight: 300;text-align: right;direction: rtl;">اللون: أسود</span> 
											        	  
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												         	 																		        	      القياس: 
																		        	     																		        	     L

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											     											    <a href="https://www.maxfashion.com/sa/ar/p/161696668?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_ar" style="text-decoration: none; padding:5px" rel="noreferrer">
												    																												<img src="https://c8b233fcc89d81662635-7a16155bed7a2875112395c73ed81359.ssl.cf3.rackcdn.com/WN191257BBLACKDARK-WN191257B-MXWN19150519_01-150.jpg" alt="" style="height: auto; vertical-align: top; width: 150px;padding: 20px 0 0 0; max-width: 135px;">
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								       		1
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										<span style="line-height:24px;font-size:14px; color: #3d4648; font-weight: 600;">
									       <strong> ماكس </strong>
									    </span>
									        <br>
									    									      <strong> تيشرت سادة بياقة مستديرة وأكمام قصيرة </strong>
									    									        <br>
									     										     											     											         <span style="line-height:22px;font-size:14px;color: #3d4648; font-weight: 300;text-align: right;direction: rtl;">اللون: أسود</span> 
											        	  
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												         	 																		        	      القياس: 
																		        	     																		        	     XL

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											     											    <a href="https://www.maxfashion.com/sa/ar/p/161696669?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_ar" style="text-decoration: none; padding:5px" rel="noreferrer">
												    																												<img src="https://c8b233fcc89d81662635-7a16155bed7a2875112395c73ed81359.ssl.cf3.rackcdn.com/WN191257BBLACKDARK-WN191257B-MXWN19150519_01-150.jpg" alt="" style="height: auto; vertical-align: top; width: 150px;padding: 20px 0 0 0; max-width: 135px;">
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									       <strong> ماكس </strong>
									    </span>
									        <br>
									    									      <strong> بنطال ليقنز طويل بخصر مطّاطي </strong>
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									     										     											     											         <span style="line-height:22px;font-size:14px;color: #3d4648; font-weight: 300;text-align: right;direction: rtl;">اللون: أسود</span> 
											        	  
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											         												      												         <span style="line-height:22px;font-size:14px;color: #3d4648; font-weight: 300;text-align: right;direction: rtl;"> 
												         	
												         	 																		        	      القياس: 
																		        	     																		        	     L

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											     											    <a href="https://www.maxfashion.com/sa/ar/p/161098370?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_ar" style="text-decoration: none; padding:5px" rel="noreferrer">
												    																												<img src="https://c8b233fcc89d81662635-7a16155bed7a2875112395c73ed81359.ssl.cf3.rackcdn.com/1204BBLACKDARKRKBT-1204B-MXNOOS43439_01-150.jpg" alt="" style="height: auto; vertical-align: top; width: 150px;padding: 20px 0 0 0; max-width: 135px;">
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								        <span style="line-height:22px;font-size:14px; color: #3d4648;">
								       		1
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										<span style="line-height:24px;font-size:14px; color: #3d4648; font-weight: 600;">
									       <strong> ماكس </strong>
									    </span>
									        <br>
									    									      <strong> بلوزة مكشوفة الأكتاف بطبعات منقّطة </strong>
									    									        <br>
									     										     											     											         <span style="line-height:22px;font-size:14px;color: #3d4648; font-weight: 300;text-align: right;direction: rtl;">اللون: أسود</span> 
											        	  
											        	 <br>
											         												      												         <span style="line-height:22px;font-size:14px;color: #3d4648; font-weight: 300;text-align: right;direction: rtl;"> 
												         	
												         	 																		        	      القياس: 
																		        	     																		        	     L

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											    <td>
											     											    <a href="https://www.maxfashion.com/sa/ar/p/161358745?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_ar" style="text-decoration: none; padding:5px" rel="noreferrer">
												    																												<img src="https://c8b233fcc89d81662635-7a16155bed7a2875112395c73ed81359.ssl.cf3.rackcdn.com/SU19KTDR503CTBLACKMULTISHADE-SU19KTDR503CT-MXSPR19180119-3_01-150.jpg" alt="" style="height: auto; vertical-align: top; width: 150px;padding: 20px 0 0 0; max-width: 135px;">
												    																																																																																																																																																																																																															 </a>
											    </td>
											</tr>
										</tbody>
</table>
									</td>
								
								</tr>
							</tbody>
</table>
						</td>
					</tr>
															<tr>
						<td align="center" style="padding: 0 0 15px 0; border-bottom: 1px solid #eeeeee;"></td>
					</tr>
																					<tr>
						<td align="center">
							<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size: 13px;">
								<tbody>
<tr>
									<td align="left" style="padding:15px 10px 15px 10px;font-family:Arial, Helvetica, sans-serif;line-height:20px;font-size:18px;color:#3d4648;font-weight:600">
								        <span style="line-height:22px;font-size:14px; color: #3d4648;">
								       		1
								        </span>
								    </td>
									
								   <td width="40%" style="padding: 15px;" align="right">
										<span style="line-height:24px;font-size:14px; color: #3d4648; font-weight: 600;">
									       <strong> ماكس </strong>
									    </span>
									        <br>
									    									      <strong> تيشيرت بطبعات مع ياقة مستديرة وأكمام قصيرة </strong>
									    									        <br>
									     										     											     											         <span style="line-height:22px;font-size:14px;color: #3d4648; font-weight: 300;text-align: right;direction: rtl;">اللون: أسود</span> 
											        	  
											        	 <br>
											         												      												         <span style="line-height:22px;font-size:14px;color: #3d4648; font-weight: 300;text-align: right;direction: rtl;"> 
												         	
												         	 																		        	      القياس: 
																		        	     																		        	     L

												         	</span> 
						                                     	
						                                   <br>
						                               											     										   									</td>
									<td width="28%" align="center" style="padding-bottom: 10px">
										<table border="0" cellpadding="0" cellspacing="0" align="right" width="100%">
											<tbody>
<tr>
											    <td>
											     											    <a href="https://www.maxfashion.com/sa/ar/p/161573960?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_ar" style="text-decoration: none; padding:5px" rel="noreferrer">
												    																												<img src="https://c8b233fcc89d81662635-7a16155bed7a2875112395c73ed81359.ssl.cf3.rackcdn.com/SU19KTRT111DCTBLACKDARK-SU19KTRT111DCT-MXSUM19080419_01-150.jpg" alt="" style="height: auto; vertical-align: top; width: 150px;padding: 20px 0 0 0; max-width: 135px;">
												    																																																																																																																																																																																																															 </a>
											    </td>
											</tr>
										</tbody>
</table>
									</td>
								
								</tr>
							</tbody>
</table>
						</td>
					</tr>
															<tr>
						<td align="center" style="padding: 0 0 15px 0; border-bottom: 1px solid #eeeeee;"></td>
					</tr>
																					<tr>
						<td align="center">
							<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size: 13px;">
								<tbody>
<tr>
									<td align="left" style="padding:15px 10px 15px 10px;font-family:Arial, Helvetica, sans-serif;line-height:20px;font-size:18px;color:#3d4648;font-weight:600">
								        <span style="line-height:22px;font-size:14px; color: #3d4648;">
								       		2
								        </span>
								    </td>
									
								   <td width="40%" style="padding: 15px;" align="right">
										<span style="line-height:24px;font-size:14px; color: #3d4648; font-weight: 600;">
									       <strong> ماكس </strong>
									    </span>
									        <br>
									    									      <strong> تيشيرت رسمي مضلّع مع أكمام قصيرة وياقة بأزرار </strong>
									    									        <br>
									     										     											     											         <span style="line-height:22px;font-size:14px;color: #3d4648; font-weight: 300;text-align: right;direction: rtl;">اللون: أسود</span> 
											        	  
											        	 <br>
											         												      												         <span style="line-height:22px;font-size:14px;color: #3d4648; font-weight: 300;text-align: right;direction: rtl;"> 
												         	
												         	 																		        	      القياس: 
																		        	     																		        	     14

												         	</span> 
						                                     	
						                                   <br>
						                               											     										   									</td>
									<td width="28%" align="center" style="padding-bottom: 10px">
										<table border="0" cellpadding="0" cellspacing="0" align="right" width="100%">
											<tbody>
<tr>
											    <td>
											     											    <a href="https://www.maxfashion.com/sa/ar/p/161575732?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_ar" style="text-decoration: none; padding:5px" rel="noreferrer">
												    																												<img src="https://c8b233fcc89d81662635-7a16155bed7a2875112395c73ed81359.ssl.cf3.rackcdn.com/SU19CAT02CPQRBLACKDARK-SU19CAT02CPQR-MXSS19070419_01-150.jpg" alt="" style="height: auto; vertical-align: top; width: 150px;padding: 20px 0 0 0; max-width: 135px;">
												    																																																																																																																																																																																																															 </a>
											    </td>
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										</tbody>
</table>
									</td>
								
								</tr>
							</tbody>
</table>
						</td>
					</tr>
															<tr>
						<td align="center" style="padding: 0 0 15px 0; border-bottom: 1px solid #eeeeee;"></td>
					</tr>
															
		</tbody>
</table>
	</td>
</tr>

		<tr>
			<td align="center" width="100%" style="padding: 10px 0 20px 0; background: #ffffff; border-top: 1px solid #eeeeee;" bgcolor="ffffff">
				<div class="content"><table border=" 0" cellpadding=" 0" cellspacing=" 0" style="max-width:600px; width:100%; padding:10px 0 0 0; color:#000">
	<tbody>
<tr>
		<td style="padding:0 15px 15px 0; font-size:15px; font-weight:700; text-align:right;color:#242428;"><span class="aligntext">هل تريد المساعدة؟ تواصل معنا</span></td>
	</tr>

	<tr>
		<td align="center">
			<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%;">
				<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; " class=" getintouch" bgcolor="
					f9f9f9">
					<tbody>
<tr>
						<td align="right" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px; " width="100%">
								<tbody>
									<tr>
										<td style="font-size:11px;padding-right:20px">
											<div style="margin:0; padding:0; line-height:20px; text-align: right;">
<strong>.تواصل معنا على </strong>الشبكة الاجتماعية المفضلة لديك </div>																								
										</td>
										<td>
										<a href="https://www.facebook.com/MaxFashionMENA" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none;" rel="noreferrer">
											<img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width=" 38"></a>
										</td>
									</tr>
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							</table>
						</td>
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				</tbody>
</table>
			</div>
			<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%;">
				<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; " class=" getintouch" bgcolor="
					f9f9f9">
					<tbody>
<tr>
						<td align="right" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="
								0" style=" padding:13px; " width="100%">
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										<td style="font-size:11px;padding-right:20px;">
											<div style="margin:0; padding:0; line-height:20px; text-align: right; direction: rtl;">
<strong>أرسل لنا بريد إلكتروني الآن</strong> وسنقوم بالرّد عليك في أقرب وقت.</div>
										</td>
										<td>
										<a href="mailto:[email-masked]?Body=Contacted" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none;" rel="noreferrer">
											<img alt=" mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width=" 38"></a>
										</td>
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				</tbody>
</table>
			</div>
		</td>
	</tr>
	<tr>
		<td align="center" width="100%">
			<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%;">
				<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; " class=" getintouch" bgcolor="
					f9f9f9">
					<tbody>
<tr>
						<td align="right" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px;" width="100%">
								<tbody>
									<tr>
										<td style="font-size:11px;padding-right:20px;">
											<div style="margin:0; padding:0; line-height:20px; text-align: right;">
<strong style="display: inline-block;">800-1111629 اتصل بنا على</strong> <br>على مدار أيام الاسبوع، 24 ساعة طوال اليوم</div>
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										<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
									</tr>
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				</tbody>
</table>
			</div>
			<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%;">
				<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; " class=" getintouch" bgcolor="
					f9f9f9">
					<tbody>
<tr>
						<td align="right" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px;" width="100%">
								<tbody>
									<tr>
										<td style="font-size:11px;padding-right:20px;">
											<div style="margin:0; padding:0; line-height:20px; text-align: right;">غرّد لنا بصفحتنا على تغريد <strong>maxfashionMENA@</strong>
</div>
										</td>
										<td>
										<a href="https://twitter.com/maxfashionMENA" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none;" rel="noreferrer">
											<img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a>
										</td>
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</table>
			</div>
		</td>
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</tbody>
</table></div>

</td>
		</tr>

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			<td class="two-column" style="padding: 5px 0 0 0; background: #eeeeee;" align="center">
				
				<div class="content">
<div class=" column" style="width:49%; display:inline-block;">
	<table width="100%">
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						<td align="right"><span style="font-size:11px; color:#848483; ">
								© 2017 ريتيل وارلد ليمتد </span></td>
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			<td class=" inner" align="left">
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							<span style="font-size:11px;color:#848483;"> 
							<a href="https://www.maxfashion.com/sa/ar/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_ar" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">سياسة الخصوصية</a>  |
						    <a href="https://www.maxfashion.com/sa/ar/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_ar" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">الشروط والأحكام</a>
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</div></blockquote>
<blockquote><div dir="ltr">&lt;88887001179220190829_6443368764_1567350397799&gt;</div></blockquote>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/146419