Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 02 Jun 2020 09:18:42 +0000 (UTC)

Hi Apoorv Joshi,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr">
<div dir="ltr">Hi Babyshop.<div><br></div>
<div>I am awaiting your response on the persistent issue of incomplete delivery.</div>
<div><br></div>
<div>Kindly look into this matter as soon as possible.</div>
<div><br></div>
<div>Regards,</div>
<div>Farhan Yaqoob</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 21 May 2020 at 14:48, Farhan Yaqoob &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div dir="ltr">Hi Babyshop,<div><br></div>
<div>May I request update on below request?</div>
<div><br></div>
<div>Kindly respond at your earliest convenience.</div>
<div><br></div>
<div>Thank you</div>
<div>Farhan Yaqoob</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sun, 17 May 2020 at 22:06, Farhan Yaqoob &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Hi Babyshop,<div><br></div>
<div>
<div>I am really disappointed with the service you have been providing at least to me.</div>
<div><br></div>
<div>Today, I received one of the missing parcel (picture is attached), still there is one parcel missing. </div>
<div><br></div>
<div>First of all, the driver was highly unprofessional (Didn't look to me as Aramex delivery man as he was driving a private vehicle) and didn't show any courtesy to respond to my query when i asked him that there should be two parcels instead of one. I requested him to check with your office about the missing parcel but he seems to be in hurry to run away.</div>
<div><br></div>
<div>If this is the level of customer service, then I believe I should re-think before ordering anything from Landmark group where Aramex is the courier partner.</div>
<div><br></div>
<div>Kindly have a look at attached picture saying "Pieces 1/3" which means that there is one more parcel yet to be delivered i.e. "Pieces 2/3". Kindly look into the matter and arrange its delivery on priority basis.</div>
<div><br></div>
<div>Awaiting your reply.</div>
<font color="#888888"><div>Farhan Yaqoob</div></font>
</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon, 11 May 2020 at 15:27, Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Farhan,</div>
<div><br></div>
<div dir="ltr">Thank you for your prompt response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We are checking with our courier partner and having this investigate further. Kindly allow us some time so that we can check on the same and assist you accordingly. </div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for your continue patience.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div></div>

	

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<br>Disclaimer: This transmission (including any attachments) may contain confidential information, privileged material or constitute non-public information. Any use of this information by anyone other than the intended recipient is prohibited. If you have received this transmission in error, please immediately reply to the sender and delete this information from your system.<br><br>This Communication is believed to be free of any virus or other defect but internet communications cannot be guaranteed to be secure or error free and I do not accept any liability for any loss or damage from their receipt or use. Use, dissemination, distribution, or reproduction of this transmission by unintended recipients is not authorized and may be unlawful.</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/961586