Subject: New Reply Received - products arrival
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 May 2020 09:47:17 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  products arrival  Ticket comment <div>Dear team, <br>
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Well noted and received. We will do our best to have this order delivered at the earliest convenience.<br>
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Best regards.<br>
 
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<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>4/5/2020 7:47 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#615429] - products arrival<br>
 
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<div dir="ltr">Hi Team,<br>
<br>
AWB: S000731443606<br>
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Request you to please explain why for the same order AWB: S000722045907 which was handed over on March 30, 2020 was delivered to the customer successfully while the above mentioned AWB which was handed over to you on March 31, 2020 is still not delivered?<br>
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Customer has the same details still so why the customer has not been contacted even once yet for delivery.</div>

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<div dir="ltr">Kindly note it has been over a month since the items are not delivered. Our delivery time frame is 10-14 business days during restrictions.<br>
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Please make sure this is delivered by tomorrow max. Thank you for your help!<br>
<br>
Regards,<br>
Babyshop Support Team</div>
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<blockquote class="freshdesk_quote">On Sat, 25 Apr at 10:02 PM <span class="separator">, Babyshop &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,</span></div>

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<div dir="ltr"><span class="separator">AWB: S000731443606</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Request you to please explain why for the same order AWB: S000722045907 which was handed over on March 30, 2020 was delivered to the customer successfully while the above mentioned AWB which was handed over to you on March 31, 2020 is still not delivered?</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Customer has the same details still so why the customer has not been contacted even once yet for delivery.</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Please make sure this is delivered by tomorrow max. Thank you for your help!</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Regards,</span></div>

<div dir="ltr"><span class="separator">Babyshop Support Team</span></div>
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<span class="separator">On Sun, 12 Apr at 5:35 PM <span class="separator">, Malik, Kashif I. &lt;[email-masked]&gt; wrote: </span></span>

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<span class="separator"><span class="separator">Hi .. </span></span><br>
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<span class="separator"><span class="separator">pls help me to deliver the items the soonest as they are all baby products which i had to order online due to closure of all shops. Baby has born so it ll be very difficult for me. </span></span><br>
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<span class="separator"><span class="separator">Kindly request you to please deliver the items on urgent request.</span></span><br>
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<span class="separator"><span class="separator">Thanks </span></span><br>
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<div><span class="separator"><span class="separator">From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, April 4, 2020 2:28:51 PM<br>
<b>To:</b> Malik, Kashif I. &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#615429] - products arrival </span></span></div>

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<div dir="ltr"><span class="separator"><span class="separator">Hi Malik,</span></span></div>

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<div dir="ltr"><span class="separator"><span class="separator">​You're most welcome.</span></span></div>

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<div dir="ltr"><span class="separator"><span class="separator">Yes the remaining items are also in transit to your location and you can track them here: <a href="https://secure-web.cisco.com/1dbKFUJJGROCmieTm3dgBtjNNrsLd1ugcqP9-3d7uc-_W_sqhAqIs_M6bPWgrW7vEFHxkfyS2NT9HbJNT-mwkS5RMZgpaIkUoi7ZDnUsuTnY6jJTovfurIrsz0HxNQrKE-9d-R-vUqwoKmLJyXVChUUw9K0uaRuPD7v8INRRSFI_JUtcm4AFpSAxlK_IBZinSoFQUbwIw5NBhTZQQokHhBjNFChQBZJhWXYjC22ubrwjAGyH5fakTP76sn7LzXRR5txwawabuNPKMurA0TdpX1pNoTpW6m5GPJGuB1mdKNMoDoZ_TRSO9HmJAgoyEsGVAI3qfxrHhBCzL1JUHDxwZjA/https%3A%2F%2Ftracking.shipadelivery.com%2F%3Fbc%3DS000731443606" rel="noreferrer"> https://tracking.shipadelivery.com/?bc=S000731443606</a> </span></span></div>

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<div dir="ltr"><span class="separator"><span class="separator">Hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</span></span></div>

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<div dir="ltr"><span class="separator"><span class="separator">Thank you for shopping with us and have a great day! Stay Safe!</span></span></div>

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<div dir="ltr"><span class="separator"><span class="separator">Your Friends,</span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">The Support Team</span></span></div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/615429